• Provide direct executive-level support to leadership • Manage email inboxes, flagging priorities and time-sensitive items • Draft, proofread, and send internal and external communications, memos, and reports • Prepare summaries, reminders, and follow-up communications to support leadership messaging • Screen calls and messages and ensure appropriate follow-through • Manage complex calendars, including meetings, calls, and travel • Anticipate scheduling conflicts and proactively recommend solutions • Serve as a key point of contact between leadership, internal teams, and external partners • Track action items, deadlines, and decisions, and follow up to ensure completion • Review, organize, and standardize existing SOPs • Document workflow updates and decisions discussed in meetings • Organize and maintain digital files in cloud-based systems • Support administrative onboarding logistics for new hires • Maintain trackers, dashboards, and documentation for leadership reporting • Monitor therapist licensure and credentialing status (non-clinical) • Send post-evaluation Google review requests using approved workflows • Support patient follow-up communications using approved scripts