This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

Vibrant is looking for a Senior Salesforce Administrator with knowledge in Salesforce Business Analysis to join our IT team. Reporting directly to the Manager of CRM Systems, you will assist with all functions of CRM programming and design. Your primary focus will be to learn and understand CRM and its features and functionality. You will maintain the CRM system, including updates, enhancements, building reports, managing dashboards, and ensuring security.

• Perform analysis and provide implementation recommendations based on business requirements.
• Provide guidance, coaching, and training for Advancement functional users on system configuration, functionality, and enhancements.
• Communicate complex ideas, concepts, and processes effectively with other engineers and management.
• Contribute to evaluations and improvement of best practices in both process and standards.
• Recommend value-added changes to existing coding practices, standards, and tools.
• Evaluate and improve best practices and standards in the analysis, design, development, test, modification, and integration of the CRM system.
• Maintain state-of-the-art awareness in areas of technical expertise, including changes, advancements, and improvements in CRM systems.
• Assess the severity of problems, determine corrective action, and resolve technical issues.
• Monitor end-user usage of the system and perform daily administrative and user support tasks.
• Provide technical support to end users, diagnosing and resolving problems.
• Evaluate and configure CRM systems and provide detailed end-user documentation.
• Create documentation and procedures while maintaining best practices and following Vibrant's development, installation, and maintenance methodology.
• Manage and collaborate with product vendors and systems integrators on the delivery of solutions.
• Collaborate with business partners on user acceptance testing.
• Work closely with project managers, UI/UX designers, other developers, and data analysts.
• Write technical specifications and documentation.

Qualifications

• Minimum of a bachelor’s degree and at least 5 years of experience as an advanced Salesforce Administrator.
• Good understanding of CRM fundamentals and advanced features.
• Experience in contact center CRM integrations and database management.
• Hands-on CRM implementation, administration, maintenance, and optimization experience with a leading CRM (e.g., Salesforce or similar).
• Certification in Salesforce Administration II, Service Cloud, and Business Analysis is a plus.

Requirements

• Ability to communicate complex ideas, concepts, and processes effectively with other engineers and management.
• Strong hands-on experience with Salesforce applications and contact center services.
• Ability to manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation.
• Architect, develop, test, maintain, and support integration solutions between Salesforce and other SaaS, custom, or on-premises software applications using REST API, custom connectors, middleware, custom-built connector tools, and web services.
• Must be able to write technical specifications and documentation.
• Ability to meet deadlines while working in an evolving, complex, and fast-paced environment.
• Experience building flow and familiarity with APIs.
• Creative problem solver.

Benefits

• Excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available.