• Partner with merchants to help them launch, manage, and grow their subscription programs using Stay • Provide hands-on support with feature setup, configuration, and ongoing optimization • Answer technical and non-technical questions and guide merchants on platform best practices • Monitor merchant usage and adoption to ensure customers are successfully using Stay’s features • Use tools like Salesforce and Intercom to manage customer interactions and maintain accurate records • Collaborate with Product, Engineering, and Customer Success teams to resolve issues and improve the merchant experience • Identify opportunities to help merchants improve subscription performance and reach their goals • Document insights and contribute to improving internal processes and resources