We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Lead, Business Applications Analyst, CRM
Location
United States
Posted
10 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
This is a high-impact leadership role focused on optimizing CRM systems to enhance operational performance and customer journey execution. You will lead the implementation, enhancement, and ongoing support of enterprise CRM platforms, working cross-functionally to streamline sales processes and improve scalability. Operating in a fast-paced, performance-driven environment, you’ll partner with operations, technology, and leadership teams to deliver solutions aligned with long-term strategic growth. The role blends project leadership, system expertise, training development, and process optimization. If you thrive in complex environments and enjoy driving measurable business value through technology, this opportunity offers both visibility and influence.
- Lead the implementation, optimization, and support of CRM and related business application modules, ensuring alignment with strategic objectives.
- Collaborate with cross-functional stakeholders to design and standardize customer journey workflows and operational processes.
- Partner with implementation teams and external consultants to execute CRM rollouts, system enhancements, and data integrations.
- Develop and deliver comprehensive training programs to drive adoption and system proficiency across teams.
- Maintain project plans, timelines, budgets, and quality assurance standards to ensure successful solution delivery.
- Provide ongoing system support, troubleshoot issues, and continuously improve workflows to maximize operational efficiency.
- Manage risks, dependencies, and cross-functional coordination to ensure project milestones are met.
- Deliver clear and structured status updates to senior leadership, ensuring transparency and measurable ROI.
Qualifications
- Minimum 8 years of experience in operations, financial systems, or technology implementation roles.
- Proven track record leading complex CRM implementation and optimization projects.
- Strong understanding of customer journey design, process standardization, and best practices.
- Experience working within structured project management or agile frameworks, with the ability to coach and guide others.
- Excellent stakeholder management, communication, and conflict resolution skills.
- Strong documentation, reporting, and analytical capabilities.
- Experience in SOX-compliant environments preferred.
- Bachelor’s degree in accounting, finance, marketing, or a related field preferred.
- Agile, Six Sigma, or PMP certification strongly preferred.
- Ability to travel occasionally based on project needs.
Benefits
- Competitive base salary plus annual performance bonus.
- Generous paid time off and company holidays.
- Employee Stock Purchase Program with 15% discount.
- Employer-matching 401(k) and profit-sharing program.
- Student debt contribution program (up to $10,000).
- Tuition assistance for continued education.
- Comprehensive medical, dental, and vision coverage.
- Professional growth and career advancement opportunities.
- Inclusive and collaborative work culture.
Job Requirements
- Minimum 8 years of experience in operations, financial systems, or technology implementation roles.
- Proven track record leading complex CRM implementation and optimization projects.
- Strong understanding of customer journey design, process standardization, and best practices.
- Experience working within structured project management or agile frameworks, with the ability to coach and guide others.
- Excellent stakeholder management, communication, and conflict resolution skills.
- Strong documentation, reporting, and analytical capabilities.
- Experience in SOX-compliant environments preferred.
- Bachelor’s degree in accounting, finance, marketing, or a related field preferred.
- Agile, Six Sigma, or PMP certification strongly preferred.
- Ability to travel occasionally based on project needs.
Benefits
- Competitive base salary plus annual performance bonus.
- Generous paid time off and company holidays.
- Employee Stock Purchase Program with 15% discount.
- Employer-matching 401(k) and profit-sharing program.
- Student debt contribution program (up to $10,000).
- Tuition assistance for continued education.
- Comprehensive medical, dental, and vision coverage.
- Professional growth and career advancement opportunities.
- Inclusive and collaborative work culture.
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