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Role Description

Create memorable experiences for high-value users and shape loyalty strategies that truly work.

In this role, you will design and launch exclusive campaigns, loyalty initiatives, and special experiences for high-value users. You will collaborate closely with retention specialists, analysts, and creative teams to deliver personalized activities that increase engagement, strengthen loyalty, and create outstanding customer experiences.

• Designing and launching exclusive promotional campaigns, tournaments, and loyalty activities for high-value customer segments.
• Collaborating with retention managers and account teams to develop personalized campaign mechanics.
• Planning and organizing unique online and offline experiences for top-tier users.
• Selecting premium gifts (digital and physical), coordinating logistics, and ensuring timely delivery.
• Managing the promotional calendar and coordinating tasks with design, support, and analytics teams.
• Monitoring campaign performance, user engagement, and campaign costs.
• Calculating ROI and preparing post-campaign reports with optimization recommendations.
• Continuously exploring creative approaches to keep customer engagement strategies competitive.

Qualifications

• 1+ year of experience organizing promotional campaigns, marketing activities, or events in a B2C environment.
• Understanding of retention marketing principles and customer lifecycle management.
• Experience creating campaign mechanics, event concepts, or loyalty activities.
• Hands-on experience working with CRM or campaign management platforms used for customer segmentation and campaign launches (e.g., Customer.io, Optimove, Smartico or similar).
• Experience working with Excel or Google Sheets (formulas, pivot tables, basic campaign analytics).
• Understanding of email marketing tools and campaign logic (segmentation, triggers, campaign launches).
• Ability to interpret analytics dashboards (Tableau, Looker, Power BI or similar).
• Experience coordinating cross-team workflows with design, support, and analytics teams.
• Strong communication skills and a proactive approach to generating new campaign ideas.

Requirements

• Intermediate level of English or higher.
• Experience organizing gift logistics and deliveries (courier services, expense tracking, shipment monitoring).
• Experience working with high-value customer segments.

Benefits

• Flexible schedule and remote format or offices in Warsaw/Kyiv — you choose.
• 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
• A supportive, friendly team where knowledge-sharing is part of the culture.
• Coverage for professional events and learning.
• Birthday greetings, team buildings, and warm human connections beyond work.
• Zero joules of energy to the aggressor state, its affiliated businesses, or partners.