This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

We’re looking for a detail-oriented Salesforce Administrator to help manage and optimize Salesforce for one of our clients. In this role, you’ll be responsible for the day-to-day configuration, support, and maintenance of the platform, ensuring it runs smoothly and continues to support evolving business needs. You’ll work closely with project leads and stakeholders to translate business requirements into scalable Salesforce solutions and ensure users are fully enabled to get the most out of the system.

This is an excellent opportunity for a certified Salesforce professional who is eager to deepen their expertise across multiple orgs and industries. This is a full-time, fully remote position. Candidates must be available to work during Eastern Time business hours (Monday to Friday, 9:00 AM – 5:00 PM ET).

Key Responsibilities

• Developing and implementing strategic plans that align with our organizational goals.
• Collaborating with cross-functional teams to foster a cohesive work environment.
• Monitoring project timelines and deliverables, providing regular updates to stakeholders.
• Conducting thorough market research and analysis to inform decision-making processes.
• Overseeing the training and development of team members.
• Ensuring compliance with industry regulations and company policies.
• Evaluating and reporting on key performance metrics.
• Administer and configure Salesforce orgs across Sales Cloud, Service Cloud, and Experience Cloud for multiple client accounts.
• Manage user accounts, roles, profiles, permission sets, and security settings in line with client requirements.
• Build and maintain flows, process builders, validation rules, and approval processes.
• Create and manage custom objects, fields, page layouts, record types, and relationship structures.
• Develop and maintain dashboards, reports, and list views to support business decision-making.
• Perform data management tasks including imports, deduplication, mass updates, and data quality monitoring.
• Manage AppExchange installations, integrations, and connected app configurations.
• Provide first and second-line support to end users.
• Document configurations, processes, and system changes.
• Participate in discovery sessions and requirement gathering meetings with clients.
• Support release management activities including sandbox management and deployment checklists.
• Stay current with Salesforce releases and communicate relevant feature updates.

Qualifications

• Salesforce Certified Administrator (ADM-201) — required
• 1–3 years of hands-on Salesforce administration experience in a professional setting
• Solid understanding of Salesforce data model, security model, and automation tools
• Experience with Flow Builder and declarative automation (Process Builder knowledge a plus)
• Proficiency with standard reporting and dashboard creation
• Comfortable working in a multi-client or agency environment
• Strong communication skills — able to explain technical concepts clearly to non-technical stakeholders
• High attention to detail and strong organisational habits

Preferred Qualifications

• Salesforce Certified Advanced Administrator or Platform App Builder certification
• Experience with Salesforce CPQ, Pardot / Marketing Cloud Account Engagement, or Field Service Lightning
• Familiarity with data tools such as Data Loader, Workbench, or Dataloader.io
• Previous experience in a managed services or consulting firm
• Experience with HubSpot CRM administration is a nice-to-have