Pioneer of the Connected Operations Cloud

Manager I, Customer Success

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 1,001-5,000Since 2015H1B SponsorCompany Site LinkedIn

Location

Alaska + 9 more

Posted

30 days ago

Salary

$101.4K - $136.4K / year

Bachelor Degree3 yrs expEnglish

Job Description

• Ensure ongoing success and value realization for Samsara’s Scale Customers. • Define and build long-term strategies to drive value realization and risk management at scale. • Meet and exceed KPI targets for risk mitigation, value management, and business review. • Build and optimize standardized playbooks covering onboarding, adoption, expansion, and renewal. • Directly support the CSM team with critical customer engagements and customer escalations driving effective resolutions. • Lead from the front with a willingness to get your hands dirty. • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. • Hire, develop, coach and lead an inclusive, engaged, and high performing team.

Job Requirements

3+ years as an individual contributor within senior Customer Success, account management, or strategic consulting roles.
1+ years in a people manager or leadership role preferred.
Bachelor's degree from a 4-year accredited institution.
Demonstrated experience in guiding enterprise customers through a structured value realization process to achieve measurable business outcomes, utilizing a defined engagement methodology.
Leadership presence across in-person, video, and written communication channels.
Strong track record in building trust and communicating effectively with a diverse group of stakeholders, including executives, Product and Engineering leadership, and customers.
Experience supporting or working with technical products.
Solutions-oriented with strong problem-solving skills.
Demonstrated ability to take initiative and thrive in a fast-paced, change-heavy environment.
Passion for exceeding customer expectations and providing exceptional service.
Ability to handle customer issues with diplomacy, tact, and poise under pressure.
Strong bias for action, ability to think big, and insistence on high standards.
Proven experience in mentoring and retaining talent.
Demonstrated ability to foster an inclusive team environment that values diverse perspectives.
Experience with Enterprise SaaS preferred.
Led a team where each team member managed a portfolio of 50+ accounts.
Experience with “Tech Tech”, Scale, or Digital Customer Success programs.
Experience Integrating AI/automation into customer success workflows to drive team members' productivity gains.
Experience using Gainsight.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more.