MagicSchool AI
Building the future of teaching and learning with AI. The fastest growing technology platform for schools ever.
Customer Success Enablement Manager
Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 11-50Since 2023H1B No SponsorCompany SiteLinkedIn
Location
United States
Posted
28 days ago
Salary
$110K - $120K / year
Bachelor DegreeEnglish
Job Description
• Develop and standardize multimodal enablement programs (live, self-serve, and role-play).
• Analyze CSM performance data and feedback to surface operational patterns, reporting actionable insights and strategic recommendations to leadership.
• Partner with Product and Marketing teams to translate new features into actionable workflows.
• Strengthen CS management capabilities by implementing consistent leadership rhythms, account review structures, and strategic decision-making frameworks across regions.
• Collaboratively identify skill gaps and performance breakdowns with CS Leadership to design and deploy rapid, targeted training interventions.
Job Requirements
- Proven experience within a high-growth SaaS or technology company, preferably in the EdTech industry.
- Deep domain knowledge and demonstrated success supporting Customer Success strategy and enablement, with a clear focus on adoption, retention, and expansion.
- Proven track record in executing GTM strategy, including defining the Customer Journey and driving implementation of CS engagement methodologies.
- Demonstrated ability to scope, define, and manage cross-functional projects, including setting measurable goals and tracking early metrics for success.
Benefits
- Unlimited time off to empower our employees to manage their work-life balance.
- Choice of employer-paid health insurance plans.
- Dental and vision offered at very low premiums.
- Every employee is offered generous stock options, vested over 4 years.
- 401k match & monthly wellness stipend.
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