Your competitors' favorite marketing platform used by 10,000,000 marketers
Team Leader, Customer Success
Location
United States + 2 moreAll locations: United States, Korea, Republic Of
Posted
13 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
This role involves leading the Customer Success team for APAC markets at Semrush.
- Lead and develop a team of Customer Success Managers across APAC, driving performance against retention and growth targets
- Coach the team on strategic account planning, executive engagement, and QBR excellence
- Support complex renewals, escalations, and enterprise-level conversations
- Partner with Sales on forecasting, pipeline visibility, and regional account strategy
- Manage a portfolio of 10–15 strategic enterprise customers
- Build strong executive relationships and act as a trusted advisor
- Own renewal and expansion strategy in partnership with Sales
- Deliver impactful QBRs demonstrating ROI and growth opportunities
- Proactively identify and mitigate churn risk
- Drive onboarding, adoption, and measurable business outcomes
- Translate customer data into strategic insights and action plans
- Advocate for customer needs internally and influence product and experience improvements
- Contribute to regional strategy and continuous improvement initiatives
Qualifications
- Professional-level fluency in Korean and English
- 7+ years of experience in Customer Success, Account Management, or related roles within SaaS or MarTech
- 2+ years of people management or team leadership experience
- Proven track record managing enterprise-level customers with complex stakeholder structures
- Demonstrated success driving renewals, retention, and expansion revenue
- Experience creating and executing customized enterprise success plans
- Strong commercial acumen and experience supporting contract negotiations
- Strong analytical skills with the ability to translate data into executive-level insights
- Excellent communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences
- Strong understanding of digital marketing technologies (SEO, SEM, content marketing, analytics, CRM, marketing automation)
Requirements
- Experience with enterprise SEO and competitive intelligence platforms
- Experience supporting large global brands in highly matrixed organizations
- Background in pipeline management and forecasting in partnership with Sales
- Experience operating in a fast-scaling global organization
- Familiarity with digital lifecycle programs and customer engagement automation
- Experience working across multiple APAC markets
Benefits
- Flexible working hours
- Unlimited PTO
- Flexi Benefit for your hobby
- Employee Support Program
- Loss of family member financial aid
- Employee Resource Groups
- Meals, snacks, and drinks at the office
- Corporate events
- Teambuilding
- Training, courses, conferences
Job Requirements
- Professional-level fluency in Korean and English
- 7+ years of experience in Customer Success, Account Management, or related roles within SaaS or MarTech
- 2+ years of people management or team leadership experience
- Proven track record managing enterprise-level customers with complex stakeholder structures
- Demonstrated success driving renewals, retention, and expansion revenue
- Experience creating and executing customized enterprise success plans
- Strong commercial acumen and experience supporting contract negotiations
- Strong analytical skills with the ability to translate data into executive-level insights
- Excellent communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences
- Strong understanding of digital marketing technologies (SEO, SEM, content marketing, analytics, CRM, marketing automation)
- Experience with enterprise SEO and competitive intelligence platforms
- Experience supporting large global brands in highly matrixed organizations
- Background in pipeline management and forecasting in partnership with Sales
- Experience operating in a fast-scaling global organization
- Familiarity with digital lifecycle programs and customer engagement automation
- Experience working across multiple APAC markets
Benefits
- Flexible working hours
- Unlimited PTO
- Flexi Benefit for your hobby
- Employee Support Program
- Loss of family member financial aid
- Employee Resource Groups
- Meals, snacks, and drinks at the office
- Corporate events
- Teambuilding
- Training, courses, conferences
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