CadRemit

Simplifying money transfers to Canada for Nigerians.

CRM & Lifecycle Marketing Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 1-10Since 2023H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

9 days ago

Salary

Not specified

Bachelor Degree4 yrs expEnglish

Job Description

• Own the end-to-end customer journey: onboarding, activation, engagement, retention, and reactivation. • Design, execute, and optimize CRM campaigns across email, push notifications, SMS, and in-app messaging. • Segment users based on behavior, demographics, and wallet activity to deliver personalized and relevant messaging. • Analyze user behavior and lifecycle metrics to identify drop-offs and friction points. • Run A/B tests and experimentation on messaging, timing, and campaign flows to improve retention and repeat transactions. • Collaborate with Product, Growth, and Data teams to align lifecycle initiatives with business objectives. • Ensure all campaigns comply with regulatory requirements, financial promotion guidelines, and data privacy standards. • Develop strategies to increase wallet funding, transaction frequency, and long-term engagement.

Job Requirements

  • Proven experience owning the end-to-end customer journey, including onboarding, activation, engagement, retention, and reactivation.
  • Strong experience designing, executing, and optimizing CRM campaigns across email, push notifications, SMS, and in-app messaging.
  • Ability to segment users based on behavior, demographics, and wallet activity to deliver personalized, relevant messaging.
  • Skilled in analyzing user behavior and lifecycle metrics to identify drop-offs and friction points.
  • Experience running A/B tests and experimentation on messaging, timing, and campaign flows to improve retention and repeat transactions.
  • Collaborative mindset to work with Product, Growth, and Data teams to align lifecycle initiatives with business objectives.
  • Knowledge of regulatory requirements, financial promotion guidelines, and data privacy standards to ensure campaign compliance.
  • Ability to develop strategies to increase wallet funding, transaction frequency, and long-term engagement.

Benefits

  • Competitive base salary + performance-based bonus
  • Flexible remote work options
  • Equity potential for high-impact candidates

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