D-Wave

The Quantum Computing Company

Staff Technical Account Manager – Optimization

Technical Account ManagerSalesFull TimeRemoteTeam 51-200Since 1999H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

44 days ago

Salary

$111.2K - $166.8K / year

Bachelor Degree5 yrs expEnglishPython

Job Description

• Present our product to customer prospects, understanding their most critical computational challenges and mapping company value accordingly • Translate and present the company’s vision, strategy, and product roadmap to both executive-level and technical stakeholders • Deliver technical presentations at large events such as conferences, webinars, and seminars • Support marketing efforts by hosting webinars, staffing conference booths, and representing the company at industry events • Hold regular technical meetings with clients during rollout, expansion, and support phases, identifying opportunities for further ROI • Build and maintain long-term technical relationships with customer teams across the project lifecycle • Identify and recommend new projects that can leverage the D-Wave’s solutions • Serve as a technical resource on quantum optimization, industry trends, and competitive positioning • Convey customer requirements to internal product and development teams, advocating for client needs • Communicate complex technical information clearly and effectively across multiple platforms and audiences • Demonstrate a strong customer support mindset, meeting clients where they are and delivering candid, thoughtful guidance • Support the identification of professional service opportunities through discovery meetings with customers and prospects, and collaborate with the professional services team • Provide technical support to customer’s project through Advisory Service • Expect 30%–50% travel to conferences, client meetings, training sessions, and sales events

Job Requirements

  • Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related STEM field; advanced degree a plus
  • 5+ years combined experience in a technical customer-facing role (e.g. Sales Engineer, Technical Account Manager, Presales, Solution Integrator, Solution Architect, Customer Success) in enterprise software or comparable experience solving problems for clients.
  • Strong foundation in Optimization (as it relates to Operations Research), algorithms, or applied mathematics
  • Familiarity with Operations Research techniques and tools (highly desired)
  • 2+ years of hands-on Python programming experience in an enterprise environment
  • Experience supporting clients in areas of logistics, manufacturing, pharma, fintech, and/or research and education is required
  • Experience with tools and platforms such as, GitHub, and REST APIs
  • Proven ability to communicate technical content to both technical and non-technical stakeholders
  • Experience with project areas in logistics, scheduling, resource allocation, or other similar focus preferred
  • Quantum computing experience is a plus, but not required
  • AI/LLM experience is a plus, but not required
  • Project management experience is a plus, but not required.

Benefits

  • Health insurance
  • 401(k)
  • Flexible working arrangements
  • Professional development opportunities

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