• Handling new sales quotes, including formulating contracts, quotations and pricing, product research, customer relations, follow-up, coordinating due dates, placing service orders, managing and communicating test and turn up of circuits, etc. • Assist in identifying wholesale opportunities outside of company's current markets. • Have a working knowledge of Carrier Ethernet, optical waves, dark fiber, and broadband services. • Developing and maintaining relationships with transport engineers from various carriers. • Designing and creating customer network configurations. • Responsible for working with operations to ensure accurate order processing and service delivery. • Handling a wide variety of customer support, including resolving billing issues, managing customer inquiries, customer turn-up, and general customer satisfaction and relations. • Lead, identify and manage internal communications needs, disseminate information regarding relevant activities and obtain appropriate corporate approvals. • Work with sales management, product management, IT, regulatory, corporate marketing, and other inter-departmental stakeholders, by managing resources and timeframes required to complete and recommend customer solutions, requirements, pricing, and implementation. • Assures effective communications are maintained within areas of responsibility. • Where appropriate, informs employees as to plans in progress. • Performs other related duties as assigned to ensure effective operation of Company.