We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Customer Success Operations Associate
Location
United States
Posted
8 days ago
Salary
Not specified
Job Description
Role Description
This role offers an exciting opportunity to enhance customer experiences by optimizing internal processes and supporting Customer Success teams in a fast-paced, mission-driven environment. You will act as a bridge between technical, operational, and client-facing teams, ensuring that complex customer issues are resolved efficiently and effectively.
- Develop, document, and train teams on streamlined workflows to impact client satisfaction and operational excellence.
- Partner with Customer Success Managers to address complex client requests and escalations, ensuring timely resolution and alignment across teams.
- Develop, document, and optimize operational procedures to improve efficiency and customer experience.
- Serve as a subject matter expert on internal systems and workflows, providing guidance and training to Customer Success teams.
- Utilize SQL and other tools to troubleshoot and triage backend issues, supporting both technical and clinical teams.
- Collaborate cross-functionally to implement process improvements that enhance operational effectiveness.
- Act as a thought partner in designing and executing strategies to improve internal workflows and customer outcomes.
- Maintain and update documentation for processes, tools, and customer support best practices.
Qualifications
- 5+ years of experience in customer service, operations, or project management, ideally within healthcare technology or SaaS organizations.
- 3+ years of experience creating and optimizing standard operating procedures.
- Strong technical troubleshooting skills, with experience in SQL or similar tools.
- Familiarity with clinical documentation improvement software or other healthcare applications is preferred.
- Experience working in fast-paced, startup, or healthcare environments.
- Excellent communication skills, with the ability to engage effectively with both technical and clinical teams.
- Strong adaptability, problem-solving skills, and a proactive mindset in identifying and resolving issues.
- Comfortable using Jira, Zendesk, ServiceNow, or similar ticketing and workflow management systems.
- Exceptional time management and prioritization skills in a remote work environment.
Benefits
- Competitive salary: $100,000 – $120,000 per year.
- Comprehensive Medical, Dental & Vision coverage, covering up to 75% of premiums.
- Remote-first work environment anywhere in the U.S.
- Unlimited PTO plus 10 paid holidays.
- Paid Parental Leave: Up to 12 weeks for parents.
- 401(k) retirement savings plan with 4% company match.
- Fast-paced, low-bureaucracy environment with high-impact opportunities.
- Collaborative and mission-driven team culture.
Job Requirements
- 5+ years of experience in customer service, operations, or project management, ideally within healthcare technology or SaaS organizations.
- 3+ years of experience creating and optimizing standard operating procedures.
- Strong technical troubleshooting skills, with experience in SQL or similar tools.
- Familiarity with clinical documentation improvement software or other healthcare applications is preferred.
- Experience working in fast-paced, startup, or healthcare environments.
- Excellent communication skills, with the ability to engage effectively with both technical and clinical teams.
- Strong adaptability, problem-solving skills, and a proactive mindset in identifying and resolving issues.
- Comfortable using Jira, Zendesk, ServiceNow, or similar ticketing and workflow management systems.
- Exceptional time management and prioritization skills in a remote work environment.
Benefits
- Competitive salary: $100,000 – $120,000 per year.
- Comprehensive Medical, Dental & Vision coverage, covering up to 75% of premiums.
- Remote-first work environment anywhere in the U.S.
- Unlimited PTO plus 10 paid holidays.
- Paid Parental Leave: Up to 12 weeks for parents.
- 401(k) retirement savings plan with 4% company match.
- Fast-paced, low-bureaucracy environment with high-impact opportunities.
- Collaborative and mission-driven team culture.
Related Guides
Related Job Pages
More Customer Success Manager Jobs
Sales Customer Associate - Remote
Beacon National AgencyBeacon National Agency, consistently on the Inc. 5000 and featured in Forbes, is expanding! We're searching for driven individuals to join us as Remote Sales Customer Representatives. If you're ambitious and eager to make a significant impact, apply today! We'll reach out to qualified candidates to schedule an interview.
The primary mission involves cultivating client success by forging meaningful relationships through personalized virtual meetings to assess financial aspirations and present customized solutions using products like Life Insurance and Annuities. Consultants will guide clients seamlessly through the entire process from initial conversation to successful enrollment, focusing on authentic connection rather than cold calling.
The agent will communicate with clients to understand their travel preferences, research destinations, and coordinate reservations for accommodations, cruises, and vacation packages. Key duties also involve reviewing booking details for accuracy and providing timely updates throughout the planning process.
Client Success Director
Joint AcademyEmpowers people to move beyond pain through virtual and hybrid physical therapy.
The Director will lead the end-to-end deployment and success of digital MSK programs across various healthcare settings, including managing structured onboarding, driving adoption among clinical teams, and ensuring partners achieve measurable outcomes and ROI. This involves acting as a strategic advisor to help organizations deploy new care delivery models at scale across different customer sizes.
The Manager, Customer Success will be responsible for designing and implementing end-to-end digital and one-to-many customer programs, leading the execution teams, and creating cohesive strategies with measurable goals to drive adoption, retention, and expansion. This role also involves collaborating with Product and Marketing to align customer needs and championing a test-and-learn culture for continuous improvement of self-service and outreach programs.
