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Role Description

This role offers the opportunity to play a critical part in the successful execution of large-scale transportation programs and enterprise-level services. As an Enterprise Account Coordinator, you will help ensure complex client engagements—such as recurring shuttle programs and major events—are launched seamlessly and managed with precision.

• Coordinate the successful launch and execution of enterprise contracts, including recurring shuttle services and complex transportation programs.
• Ensure all reservations, service details, and operational requirements are accurately documented and maintained in internal systems.
• Conduct on-site visits when necessary to support service launches, meet with clients and operators, and ensure operational readiness.
• Manage enterprise client accounts proactively, handling service updates, contract adjustments, insurance documentation, billing coordination, and payment follow-ups.
• Provide technical and operational support, including coordinating with product teams to resolve tracking or routing issues and supporting system integrations.
• Maintain ongoing communication with clients, drivers, and service operators to address urgent changes, troubleshoot operational issues, and ensure service continuity.
• Build and maintain relationships with strategic transportation providers across North America to support service delivery and expand operational capacity.
• Monitor account performance and operational execution to maintain a high level of client satisfaction and service reliability.

Qualifications

• 1–2 years of experience in a customer-facing or vendor-facing role, particularly in high-pressure or fast-paced environments.
• Demonstrated ability to manage urgent requests, service changes, and operational challenges while maintaining professionalism and accuracy.
• Strong organizational and multitasking skills with the ability to manage multiple accounts and projects simultaneously.
• Proficiency with Google Workspace tools including Docs, Sheets, and Gmail.
• Excellent communication and relationship-building skills with both clients and operational partners.
• Ability to travel as needed (up to approximately 30%) to support service launches and account management activities.
• Flexibility to occasionally adjust work schedules, including early starts, weekend coverage, or after-hours support when required.
• High level of reliability, accountability, and a strong work ethic with the ability to stay composed under pressure.
• Comfort working in a remote environment while collaborating closely with cross-functional teams.

Benefits

• Competitive base salary of $72,500 USD
• Remote-first work environment with flexibility in approved hiring locations
• Comprehensive healthcare coverage including medical, dental, and vision insurance (with full employee premium coverage in the U.S.)
• Mental health resources, virtual care services, and wellness programs
• Paid time off with 15 PTO days (increasing to 20 after two years) plus paid holidays
• Company-paid life insurance and disability coverage where applicable
• Retirement savings plan with 401(k) options for U.S.-based employees
• Employee referral bonus program
• Professional work equipment including laptop and accessories
• Opportunity to work in a fast-growing, collaborative, and performance-driven environment