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Role Description

As Service Manager, you’ll set the tone for the entire Service Department. You’ll lead with vision, accountability, and heart—ensuring our customers are cared for, our team members are supported, and our branch runs safely and profitably. Your leadership will shape the customer experience and strengthen the culture of safety, teamwork, and excellence we’re known for.

• Lead the Service Department’s daily operations and long-term strategy, including P&L performance, pricing, processes, and overall profitability.
• Coach, develop, and hold accountable a high-performing team focused on quality, efficiency, and customer satisfaction.
• Champion safety by leading meetings, ensuring near-miss reporting, and partnering with EHS to maintain a safe work environment.
• Build trusted customer relationships through regular visits, proactive communication, conflict resolution, and collaboration with Account Managers to grow service revenue.

Qualifications

• Leadership experience with a strong understanding of business operations and financial performance.
• Strong knowledge of OEM and aftermarket Class 5–8 truck parts, including hands-on experience with Cummins parts.
• The ability to coach and develop others while managing performance and employee relations with fairness and clarity.
• Strong communication skills and comfort using Microsoft Office tools to stay organized and drive results.

Benefits

• Competitive Pay and Performance-Based Bonuses
• Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)
• 401(k)
• Training and Tuition Reimbursement
• Work/Life Balance
• Paid Holidays and Time Off
• Health and Wellness Benefits
• Tool Benefits, PPE/Uniforms, Safety Boot Program
• Life and Short Term Disability paid for by company