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Role Description

The Design Consultant works closely with the customer in the design center/studio, remotely, online or in the customer’s home to create individualized design solutions to sell Ethan Allen products and services. The designs include space planning, fabric coordination, product selection and overall project design.

• Develop individualized designs and achieve sales goals in a flexible relationship-based selling environment.
• May require a team or partnership-based approach.
• Measured based on performance categories: teamwork, customer service, communication skills, decision making, project development, presentation, and technical skills.
• Benchmarks include Minimum Monthly Sales, Home Calls, Accent Sales, Softgood Sales, Be-Backs, PI, Close Ratio, and Ethan Allen Trade Program.
• Skilled in the use of social media and digital channels to promote Ethan Allen’s brand.
• Compensated according to the Design Consultant Incentive Compensation Plan, with total compensation determined by commissions earned.
• Expected to meet or exceed Minimum Monthly Sales and other benchmarks.

Essential Duties and Responsibilities

• Create design solutions consistent with the customer’s preference and budget.
• Sell Ethan Allen’s products and services.
• Represent the Ethan Allen brand in all customer interactions.
• Professionally greet customers to establish rapport and obtain appointments and in-home consultations.
• Make home calls to evaluate customer needs and provide individualized design solutions.
• Utilize grassroots marketing and social media platforms to develop and grow the business.
• Educate customers about the complimentary design service offered by Ethan Allen.
• Stay current on design and color trends.
• Coordinate with the team to provide exceptional service to customers.
• Participate in all corporate sponsored marketing and training programs.
• Educate customers on Ethan Allen sponsored finance options.
• Contribute to the development and upkeep of the design center’s portfolio.
• Utilize corporate systems and technology for efficiency in designing projects.
• Enter orders utilizing the retail point of sale system.
• Maintain a neat and orderly design center projection.
• Work with the Design Center Leader/Design Sales Leader to develop business and marketing plans.
• Utilize technology such as 3-D Room Planner, CRM, Live Chat, etc.
• Utilize appropriate social media to enhance presence and build relationships.
• Perform any other duties as required.

Qualifications

• Bachelor’s degree or equivalent in a design-related field from an accredited institution.
• Minimum of one (1) year of practical interior design experience.
• Broad knowledge of interior design and effective sales techniques.
• Working knowledge of online sales and design tools.
• Good listening skills with excellent oral and written communication skills.
• General understanding of social media and grassroots marketing.
• Valid driver’s license or alternate means of transportation.
• Intermediate skill competency using digital floor planning technology; 3D applications a plus.
• Experience using interactive technology for design concepts.
• Willing and capable of learning new technologies.

Compensation

• Minimum annual recoverable draw of $42,000.
• Incentive compensation based on written sales; historically, earnings can exceed $100,000 annually.

Benefits

• 401(k) plan (with Employer contributions).
• Multiple Medical Plans with Prescription Drug Coverage.
• Health Savings Account (including Employer contributions).
• Dental Plan.
• Vision Plan.
• Basic Group Term Life & Accidental Death & Dismemberment.
• Supplemental Group Term Life & AD&D Insurance.
• Dependent Group Term Life Insurance.
• Short and Long-Term Disability (Full-Time associates only).
• Business Travel Accident Life Insurance.
• Flexible Spending Accounts – Health Care & Dependent Care.
• Commuter Saving Plans – Public Transit & Parking.
• Voluntary Whole Life Insurance.
• Voluntary Critical Care Insurance.
• Voluntary Accident Insurance.
• Employee Assistance Program.