This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

As a Part Time Benefits Navigation Specialist (BNS) at Medefy Health you will be responsible for assisting with the administration, navigation, and explanation of company benefit plans serviced by the Medefy app.

• Educate plan members on their specific benefits plans
• Answer benefits/claims/pharmacy/healthcare questions
• Lead users to low cost, high quality doctors and facilities
• Assist plan members through a successful and pleasant benefits/healthcare journey

Qualifications

• Associate degree in HR or related field, but experience and/or other training/certification may be substituted for education
• 1 year experience in HR and/or benefits administration and applicable laws
• Be fully trained as a Benefits Navigation Specialist, and have at least 1 year of experience as a Medefy Benefits Navigation Specialist
• Proficiency with computers, Microsoft Office, apps and instant messaging
• Proficiency with text based communication in real-time
• Type at least 50 words per minute
• Effective communication skills; verbal and written in English
• Reading comprehension proficiency
• A good general knowledge of the general healthcare ecosystem and trends
• A relentlessly inquisitive nature, love researching and finding new answers
• A professional demeanor, especially when assisting others who are experiencing challenges
• Excellent organizational and time management skills
• The ability to multitask, while working both quickly and efficiently
• Willingness to cover night and weekend oncall shifts, if/when required
• Friendly and helpful personality, who cares about helping others

Requirements

• Bachelor’s degree in human resources or related field of study (preferred)
• SHRM Certified Professional (SHRM CP) or HRCI Professional in Human Resources (PHR) certification credentials (preferred)
• 2+ years’ experience working in health insurance or benefits (e.g. health brokerage, insurance, benefits advisory, insurance adjustment, etc.) fields (preferred)
• Bilingual (verbal and written in Spanish) (preferred)
• In depth knowledge of the health insurance processes, including claims processing, explanation of benefits formatting, and standard medical industry charge off practices (preferred)
• In depth understanding of healthcare referral management practices with the ability to effectively communicate these practices to consumers (preferred)

Benefits

• Remote work environment
• Flexible work schedule

Company Description

Medefy Health (www.Medefy.com) is a leading SaaS benefits navigation company, dedicated to simplifying the way employees’ access and utilize their benefits. Our mission is to drive better health and financial outcomes for our users while supporting HR teams and broker partners with seamless, data driven solutions.

• Headquartered in Tulsa, OK
• Oklahoma’s #1 fastest growing company
• Rated by Inc. Magazine as the 37th fastest growing tech company and the 288th fastest growing company overall in the USA