• Serves as primary liaison between the GRHN shops, customers, and adjusters, negotiating appropriate actions to resolve customer issues and/or repair needs; assists with shop questions and helps determine appropriate actions to resolve moderately complex coverage and repair quality issues; processes claim payments. • Review, analyze, and determine actions needed to resolve moderately complex agent and vendor inquiries relating to claims. • Summarizes documents and enters into claim system notes. • Documents a claim file with notes, evaluations, and decision-making process. • Generates and analyzes system reports to identify trends or issues and provides quality control recommendations, information, and observations to management. • Researches, recommends, and explains alternative parts in a basic and occasionally moderately complex claim.