• Respond promptly to inbound customer messages via SMS, email, and messaging platforms • Provide professional, templated responses while ensuring messages are personalized and accurate • Monitor communication channels to ensure no customer inquiries are missed • Process and review work orders for accuracy, completeness, and quality control • Enter and update customer and service data within internal systems • Assist with scheduling service appointments and updating scheduling changes • Support territory managers by ensuring accurate job details and scheduling coordination • Identify and flag service or communication discrepancies for correction • Maintain real-time communication updates for service status, appointment confirmations, and customer inquiries • Generate end-of-shift reports summarizing completed tasks, communication activity, and outstanding items • Assist with data entry and documentation of service records • Support operational efficiency by maintaining organized workflows and tracking systems • Assist with quality assurance checks to ensure customer information and service details are correct • Help maintain customer satisfaction by ensuring clear, timely, and professional communication.