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Role Description

This position is located in the Clinical Contact Center (CCC) of the VA Medical Center in Linthicum, MD. The Deputy Chief Officer will serve as a technical expert for various committees and boards and play a major role in clinic access, data validation, quality assurance, and the implementation of national directives and policies.

This announcement has an applicant limit of 50 and will close on the day that 50 applications have been received, at 11:59PM.

Responsibilities

• Develops, implements, monitors, and adjusts plans to cost-effectively accomplish the mission within budgetary constraints.
• Provides leadership and guidance to determine the resource needs of all organizational elements.
• Adjusts resources allocations as dictated by a change in the program needs or requirements.
• Issues financial allowance documents to ensure funds are available for program activities and are properly allocated, obligated, and used in an efficient manner.
• Participates in strategic planning initiatives to ensure an awareness of medical administration issues and implications are considered and influence management decisions.
• Implements initiatives that have implications for operations (i.e. scheduling initiatives, roll out of new scheduling or other technical software systems, initiatives related to supporting patient access to care, etc.).
• Hires/selects staff, provides competency assessments, ensures adequate training and completes performance evaluations.
• Resolves complaints or grievances from staff members, Veterans, caregivers and congressional inquiries.
• Analyzes call center metrics to ensure goals and objectives are being met and reliable and efficient support is being provided to customers.
• Reviews and evaluates the results of audits/inspections and responses to action items.
• Performs other related duties as required.

Work Schedule: Monday-Friday; 8:00AM-4:30PM

This is a 100% virtual position.

Position Description/PD#: Deputy Chief Officer / PD99745S

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized

Qualifications

• To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/16/2026.
• Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.
• Specialized Experience: At least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-7) in the Federal Service.
• Education: A master's or equivalent graduate degree or two full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related.
• Combination: Applicants may also combine education and experience to qualify at this level.

Requirements

• You will be rated on the following Competencies for this position:
• Administration and Management
• Financial Management
• Human Resources Management
• Quality Management
• Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations.
• A full year of work is considered to be 35-40 hours of work per week.
• Applicants wishing to receive credit for part-time experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
• Physical Requirements: The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work.

Benefits

• For more information on these qualification standards, please visit the United States Office of Personnel Management's website.