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Role Description

We are seeking highly organized and customer-focused Rideshare Bodily Injury Resolution Specialists to join our team. In this role, you will manage bodily injury claims arising from incidents involving vehicles operating on rideshare platforms. You’ll serve as the main point of contact for injured parties, policyholders, attorneys, medical providers, and other stakeholders—working to deliver timely, fair, and compliant claim resolutions.

• Assess liability, evaluate medical treatment and injury severity, review documentation, and negotiate settlements across a variety of bodily injury exposures.
• Work closely with internal product and engineering teams to share insights that drive process improvements and technology enhancements across the claims journey.

Resolution Specialists are:

• Highly motivated and growth-oriented.
• Passionate specialists who care about the customer and their experience.
• Empathetic and exercises patience towards everyone interacted with.
• Creative in finding the right exit ramp for the resolution of the claim.
• Conflict-enjoyers who work toward a win/win claim resolution.
• Curious and want to know the whole story for quick resolutions.
• Anti-status quo and take appropriate actions to ensure improvements.
• Communicative with professional written and oral communication.
• Possessing a sense of humor.

Qualifications

• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications).
• Rideshare/TNC/Livery experience required.
• Minimum of 3 years of experience concentrated in rideshare claims adjusting, ideally with:
  • Commercial auto exposures
  • Both attorney-represented and unrepresented claims
  • Third-party bodily injury, including catastrophic losses
  • UM/UIM bodily injury
  • Litigation experience
  • PIP a plus, but not required
• Have active adjuster license(s) and be willing to obtain all licenses within 60 days, including completing state-required testing.
• Knowledge of state regulations, policy provisions, and standard operating procedures.
• Willingness to travel for clients and claims needs.

Requirements

• Provide prompt, courteous and high-quality customer service to all policyholders and claimants.
• Manage an inventory of litigated and non-litigated cases.
• Analyze and review auto insurance claims to identify areas of dispute.
• Ensure compliance with specific state regulations, policy provisions, and standard operating procedures.
• Manage both non-litigation and litigation cases related to auto claims disputes.
• Collaborate with defense counsel, claims counsel, and litigation claims management for strategic planning.
• Review legal documents and ensure compliance with the initial suit-handling plan of action.
• Serve as corporate representative for discovery review and depositions.
• Analyze policy language and reach appropriate coverage decisions.
• Direct and control the activities and costs of outside vendors.
• Maintain adjuster licenses and continuing education requirements.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy.
• Generous family leave policy after 8 months of continuous work.
• Work from anywhere to facilitate your work-life balance.
• Apple laptop, large second monitor, and other quality-of-life equipment.
• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster.
• Work toward reducing and eliminating all the administrative work from an adjuster role.
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment.