• Serve as the first point of contact for HRIS related inquiries and support requests • Support stakeholders by troubleshooting errors and escalating complex issues as needed • Provide day-to-day technical support for system users as they process employee data changes, position updates, organizational structure adjustments, and other business processes in Workday • Identify opportunities to streamline processes and workflows through system enhancements and automation • Assist with the configuration, testing, and implementation of system updates, bi-annual releases, and enhancements • Provide input and recommendations for system configuration tailored to meet business needs • Create and maintain user guides, process documentation, and standard operating procedures for HRIS functions • Provide end-user guidance and training, when necessary, on HRIS functionality • Collaborate with stakeholders to ensure efficient use of HR technology • Generate standard and ad-hoc reports to support P&C, payroll, and other internal stakeholders • Validate report accuracy and ensure compliance with user specific access controls • Perform routine audits, updates, and corrections in the HRIS system to ensure data integrity, compliance with policies, and alignment with organizational goals • Collaborate with stakeholders to analyze data and generate insights that inform decision-making • Maintain confidentiality and security of employee data in accordance with company policies and regulations • Support audits and compliance reporting as necessary • Assist with HRIS-related projects, including system implementations, upgrades, and integrations with other business systems • Collaborate with cross-functional teams on special projects, providing HRIS expertise and support as needed • Support change management activities by helping to communicate system changes and updates to users • Handle additional duties as assigned by Management