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Role Description

A Partner Experience Strategist is responsible for optimizing the end-to-end journey of external business partners—such as resellers, distributors, etc.—to maximize satisfaction, retention, and mutual revenue growth. This role sits at the intersection of strategy, operations, and relationship management, acting as a consultant who identifies pain points in the partner lifecycle and implements solutions to make doing business easier.

Core Responsibilities

• Partner Journey Mapping & Optimization: Map the entire partner lifecycle (onboarding, training, support, growth) to identify and eliminate friction points.
• Strategy Development: Design and execute programs that enhance partner engagement, productivity, and profitability.
• Onboarding & Enablement: Create standard onboarding programs, training materials, and certification frameworks to enable partners to sell or support products effectively.
• Voice of the Partner (VoP): Collect, analyze, and report partner feedback through surveys and quarterly business reviews (QBRs) to drive internal improvements.
• Cross-Functional Collaboration: Act as the internal advocate for partners by working with Sales, Product, Marketing, and Operations teams to align on goals and resolve issues.
• Performance Analytics: Define and track key performance indicators (KPIs) such as partner activation, retention, and revenue growth.
• Partner Portal Management: Manage the digital tools and platforms (PRM systems) used by partners to ensure access to resources and data.

Qualifications

• Generally requires 7+ years in partner management, channel sales, customer success, or strategic consulting, often within a B2B SaaS or tech environment.
• Ability to use data, such as Net Promoter System (NPS) scores or performance metrics, to drive decision-making.
• Proven ability to build trust and maintain high-touch relationships with partners.
• Skilled in managing complex projects, including the ability to prioritize and meet deadlines.
• Strong written and verbal skills for presenting to partners and internal stakeholders.

Requirements

• Minimum Salary: $76,800.00
• Maximum Salary: $186,200.00
• Starting pay will be based on a number of factors and commensurate with qualifications & experience.
• Location-based compensation structure may apply.
• Anticipated Position Close Date: 03/16/26

Benefits

• Variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health.
• Support for work-life balance.
• Opportunities to contribute to the community in meaningful ways.

Company Description

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind.

Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential.