Zoom

You will lead enablement programs that accelerate revenue team performance across global markets. You'll partner with sales, product, and marketing leaders to design and deliver scalable training that drives measurable business outcomes. This role offers the opportunity to direct...

As a ZCX Global Service Manager, you will collaborate closely with one of Zoom's largest customers. The GSM ensures the customers' success with Zoom products and services and delivers customer satisfaction and happiness. The GSM team plays a crucial role in improving the customer...

The Anti-Fraud team requires additional resources due to growing operational demands and the strategic expansion of Zoom’s offerings. An Analyst is needed to manage investigative workloads and support automation and detection efforts. This ensures adequate capacity for new produc...

We are looking for a talented Enterprise Account Executive with deep expertise in Contact Center solutions for our Southeast Territory. The ideal candidate brings a strong understanding of industry best practices, a deep understanding of Contact Center sales, and thrives in a col...

Zoom is looking for an experienced strategy and business professional to join the Corporate Strategy team. In this high-visibility role, you will drive key elements of Zoom’s go-forward strategy and plans, focusing on artificial intelligence (AI), specifically strategy and moneti...

A Partner Experience Strategist is responsible for optimizing the end-to-end journey of external business partners—such as resellers, distributors, etc.—to maximize satisfaction, retention, and mutual revenue growth. This role sits at the intersection of strategy, operations, and...

This role involves defining and executing the vision, strategy, and roadmap for agent experiences and workflows within Company Contact Center, leading end-to-end product development from discovery through launch. Responsibilities include partnering with engineering, design, and data science to deliver intuitive, scalable agent tools and integrating insights and automation into agent workflows.

This role will lead the evolution of outbound engagement capabilities, shaping the strategy and execution for outbound voice dialers and transforming the platform into a modern omnichannel solution across various channels. The individual will own product strategy and delivery for proactive, scalable customer engagement capabilities, partnering with cross-functional teams to build intelligent and compliant solutions.

This senior manager will own and evolve lifecycle monetization across Company online and self-serve ecosystem, shaping Product-Led Growth (PLG) and monetization strategy across the multi-product portfolio. Responsibilities include leading lifecycle strategy across activation, adoption, expansion, renewal, and win-back through personalized, usage-driven journeys.

This role involves partnering with sales, product, and leadership to establish a clear point of view on Customer Experience (CX) and Company role as a value partner in the AI era, focusing conversations on outcomes like efficiency, growth, and experience. The advisor will analyze customer strategies to identify where CX and AI-enabled transformation can unlock significant business impact, supporting pre-sales efforts through value framing and business case development.