What you can expect​

Zoom is seeking a Senior Product Manager to join the Zoom CX Contact Center product team. This role will lead the evolution of outbound engagement capabilities. You will shape the strategy and execution of outbound voice dialers, as well as transform the platform into a modern omnichannel solution across SMS, email, WhatsApp, and emerging channels."

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You will own product strategy and delivery for outbound capabilities that enable proactive, scalable customer engagement. You will partner closely with engineering, design, data science, and leadership to build intelligent, compliant solutions that deliver measurable business impact.

About the Team

The Zoom CX Product team builds the core platforms that power customer engagement across Zoom’s Contact Center and CX suite. The team orchestrates, measures, and improves interactions across voice, video, messaging, email, and work item channels to drive better customer experiences and business decisions.

Within this team, the Outbound Engagement product area enables proactive customer outreach through intelligent and compliant campaigns. This includes voice dialers, AI-driven dialing algorithms, and omnichannel engagement across SMS, email, WhatsApp, and social channels. The team also owns compliance controls and performance analytics.

Responsibilities

• Partnering on strategy and execution to deliver modern omnichannel outbound engagement capabilities.

• Owning and maintaining a product roadmap aligned with company and customer goals.

• Leading end-to-end product development from discovery through launch and adoption.

• Driving the transition from voice dialers to a comprehensive omnichannel outbound platform.

• Defining and delivering intelligent dialing strategies using AI-driven optimization.

• Ensuring regulatory compliance across TCPA, GDPR, and regional requirements.

• Leading user research, market analysis, and competitive insights to guide product decisions.

• Partnering with engineering and analytics teams to ensure scalable, reliable performance and actionable insights.

What we’re looking for

• Have a Bachelor's degree in Computer Science, Engineering, Business, or a  related field, with experience in agile product environments.

• 10+ years of product management experience in B2B SaaS, including outbound dialers or proactive engagement platforms.

• Have hands-on experience with outbound voice technologies, including predictive and progressive dialing systems.

• Have a working knowledge of contact center operations, outbound campaigns, and performance optimization.

• Be familiar with telecommunications regulations and compliance   requirements, including TCPA and GDPR.

• Have the ability to apply modern product thinking to outbound engagement, including AI-driven optimization and omnichannel orchestration.

• Be experienced in partnering with cross-functional teams across engineering, data science, design, and leadership.

Salary Range or On Target Earnings:

Minimum:

$124,000.00

Maximum:

$271,200.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

03/11/26

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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