Job Title

Contracts and Compliance Administrator

Job Description Summary

The Contracts & Compliance Administrator is responsible for the ongoing management, administration, performance, and compliance of an assigned portfolio of approximately 100 active service vendors. Unlike vendor onboarding roles that focus on sourcing and initial setup, this position owns the post onboarding lifecycle of vendor relationships.
This role serves as the primary point of contact for vendors once onboarded, overseeing contract execution and maintenance, compliance adherence, payment coordination, performance quality, and continuous improvement. The Contracts & Compliance Administrator works cross functionally with Vendor Onboarding, Dispatch / National Operations Center, Finance, and Operations teams to ensure vendors remain compliant, responsive, cost effective, and aligned with service level expectations.
This position reports to a manager overseeing a team of Contracts & Compliance Administrators and plays a critical role in protecting the company from operational, financial, and liability risks while ensuring high quality vendor performance.

Job Description

Key Responsibilities

Vendor Relationship & Account Management

• Serve as the primary relationship owner for an assigned portfolio of ~100+ active vendors
• Maintain strong, professional vendor partnerships focused on reliability, service quality, and responsiveness
• Act as the escalation point for vendor‑related issues including performance, compliance gaps, payment disputes, or operational concerns
• Partner with Dispatch / National Operations Center to ensure vendors are engaged, responsive, and appropriately utilized

Contract Administration & Management

• Draft, review, execute, and maintain vendor contracts, amendments, and service agreements
• Manage contract lifecycle activities including renewals, updates, terminations, and documentation control
• Partner with internal stakeholders to ensure contract terms align with operational and financial requirements
• Ensure contract terms, rates, and service scopes are clearly documented and enforced

Compliance, Risk & Safety Oversight

• Ensure ongoing vendor compliance with insurance requirements, certificates of insurance (COIs), bonding, licenses, and regulatory standards
• Monitor adherence to safety, environmental, and risk management requirements
• Coordinate background checks, drug testing, and other required compliance activities as applicable
• Proactively identify and remediate compliance gaps to mitigate liability and operational risk
• Conduct or coordinate audits, drills, or testing requirements to validate vendor readiness and compliance

Performance Management & Quality Assurance

• Monitor vendor performance against established service level agreements (SLAs) and quality standards
• Track and evaluate performance metrics including service quality, response time, callbacks, billing accuracy, and customer satisfaction
• Lead performance reviews and corrective action discussions with vendors as needed
• Partner with internal teams to address quality concerns and implement improvement plans

Financial Oversight & Cost Management

• Partner with Facilities Hub Finance on vendor payment execution and resolve invoicing or billing discrepancies
• Partner with Facilities Hub Finance to ensure vendors are paid accurately and timely according to contract terms
• Support rate negotiations, cost reviews, and cost‑reduction initiatives where appropriate
• Monitors spend trends, discounts, rebates, and aggregation opportunities

Cross‑Functional Collaboration

• Work closely with Vendor Onboarding to ensure smooth handoff of newly onboarded vendors
• Collaborate with Dispatch / Operations to support vendor utilization, coverage, and service execution
• Partner with Finance and Accounts Payable on payment accuracy and issue resolution
• Communicate risks, trends, and performance insights to leadership

Documentation & Reporting

• Maintain accurate vendor records, documentation, and compliance tracking
• Ensure vendor data integrity across systems and platforms
• Provide reporting on compliance status, performance metrics, and vendor risk

Qualifications

Required

• 5+ years of experience in vendor administration, vendor management, contract administration, or supplier management
• Experience managing a large portfolio of external vendors or service providers
• Strong understanding of contract lifecycle management and compliance requirements
• Working knowledge of insurance, COIs, licensing, and vendor risk management
• Proven ability to manage multiple priorities in a fast‑paced, high‑volume environment
• Strong communication and negotiation skills
• Detail‑oriented with strong documentation and follow‑through capabilities
• Ability to collaborate effectively across operations, finance, and compliance teams

Preferred

• Experience in facilities management, maintenance, construction, or service‑based industries
• Familiarity with vendor management systems, contract management platforms, or compliance tools
• Experience supporting audits, safety programs, or regulatory compliance initiatives
• Experience participating in vendor rate negotiations or cost‑reduction initiatives

Remote Work Requirements

• High‑speed internet (150-300 mbps. download) is required for this role. Connection must support video meetings, remote system access, consistent productivity, with uninterrupted workflow.
• Employees must have a quiet, distraction‑free workspace suitable for professional phone conversations and to protect customer information.
• Camera‑on participation is required during meetings and trainings, as we operate in a fully virtual environment and rely on video presence for collaboration, engagement, and team connection.
• The workspace must be able to accommodate multiple screens and provide an ergonomic setup that supports productivity.
• To maintain business continuity, employees are expected to have a backup plan for connectivity disruptions, including access to an alternate location (such as a co‑working space, library, or other reliable environment) in case of home internet or power loss.

Key Competencies & Traits

• Relationship‑driven with a strong sense of ownership
• Risk‑aware and compliance‑focused
• Data‑driven and detail‑oriented
• Comfortable holding vendors accountable to performance standards
• Proactive problem‑solver
• Strong organizational and time‑management skills

Performance Measures

Success in this role will be evaluated based on:

• Vendor compliance adherence and risk mitigation
• Vendor performance against SLAs and quality metrics
• Accuracy and timeliness of contract and documentation management
• Payment accuracy and issue resolution effectiveness
• Cost control and contribution to savings initiatives
• Strength of cross‑functional partnerships

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $20.43 - $24.04

C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities.  Discrimination of any type will not be tolerated. 

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “C&W Services”