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Collections Recovery Specialist II

CollectionsCollectionsFull TimeRemoteMid LevelTeam 5,001-10,000Since 1996H1B SponsorCompany SiteLinkedIn

Location

Nebraska + 1 moreAll locations: Nebraska, Texas

Posted

8 days ago

Salary

$15 / hour

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

• Collect delinquent student loans to protect assets • Manual outbound collection attempts are initiated via auto-dialer • Initiate a small percentage of incoming calls • Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy • Contribute to Continuous Process Improvement • Contact borrowers via telephone, mail, and email to establish payment arrangements to rectify outstanding delinquencies on accounts • Determine the most appropriate plan of action to resolve past due accounts • Strong negotiation will be used to establish borrower payment plans • Provide pertinent account information and history information in order to educate the borrowers as to the seriousness of the issue at hand • Update demographic and other additional information on borrower accounts via the servicing system • Perform additional collection activities related to collections documents and reports

Job Requirements

  • High school degree or equivalent required
  • 2 year customer service, collection and general work experience preferred
  • Customer focused
  • Analytical skills
  • Strong oral communication skills
  • Listening comprehension
  • Reading comprehension
  • Intermediate math
  • Attention to detail
  • PC skills
  • 10 key proficient

Benefits

  • medical
  • dental
  • vision
  • HSA and FSA
  • generous earned time off
  • 401K/student loan repayment
  • life insurance & AD&D insurance
  • employee assistance program
  • employee stock purchase program
  • tuition reimbursement
  • performance-based incentive pay
  • short- and long-term disability
  • robust wellness program

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