• Serve as the senior level liaison for large and complex clients within the Employer segment • Interface with Executive Leadership both internally and externally • Grow business through renewal, retention, and up-sell of existing clients • Assist the strategic account team as the quarterback and have full ownership for client satisfaction and service delivery • Influence client up-sell opportunities through utilizing consultative selling skills • Develop and deliver quarterly and annual reporting to clients on their drug trend and financial performance • Formulate responses to Request for Proposals (RFPs) through collaboration with primary internal partners • Execute client renewals by building relationships with key client stakeholders • Interact and influence senior leaders within the Enterprise