Grow Therapy

Quality therapy that’s covered by insurance.

Supervisor, Release of Information Operations

OperationsOperationsFull TimeRemoteTeam 201-500Since 2020H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

7 days ago

Salary

$74K - $84K / year

4 yrs expEnglish

Job Description

• Lead day-to-day ROI and HIM operations, ensuring consistent execution against defined KPIs • Monitor operational performance, backlog, turnaround times, and quality metrics • Drive operational improvements within existing workflows to improve KPI performance • Perform root-cause analysis on operational issues and escalate systemic findings with clear data and context • Serve as a subject matter expert in behavioral health record privacy, HIPAA, and ROI best practices • Manage task assignment and capacity planning across W-2 and contract team members • Reinforce standard work, SOPs, and quality controls across daily operations • Support internal and external audits, compliance reviews, and issue remediation • Lead the operational execution of special projects and pilots • Coordinate cross-functionally with RCM, Support, Tech, and Clinical Teams to implement

Job Requirements

  • Experience: 4+ years of experience in ROI or HIM operations; behavioral health and multi-state experience preferred. Bonus if you’ve worked in high-growth or tech-enabled healthcare environments.
  • Subject Matter Expertise: Strong working knowledge of HIPAA and behavioral health privacy requirements.
  • People Leadership: Experience coaching, supporting, or supervising team members and reinforcing accountability.
  • Operational Execution: Demonstrated ownership of KPIs, leveraging data to diagnose issues and execute targeted performance improvements.
  • Problem-Solving: Able to identify operational bottlenecks, assess root causes, and implement practical solutions.
  • Agile: You thrive in a fast-paced, evolving environments, and you’re able to pivot as new priorities emerge.
  • Team Player: You’re collaborative by nature, relish in camaraderie and group wins, and are looked to by your colleagues as a steadfast partner and source of encouragement

Benefits

  • Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
  • Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
  • Financial Wellness: 401(k) program and equity opportunities.
  • Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
  • Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
  • Wellness & Development: Annual stipends to put towards personal & professional growth.
  • Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
  • Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.

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