• Design end-to-end ServiceTitan solutions aligned to customer business goals, operational maturity, and trade best practices • Translate customer workflows into scalable configurations across: Business Units, Job Types, Campaigns, Pricebooks, Memberships, Dispatch, Reporting, and Integrations • Ensure solutions follow ServiceTitan best practices while balancing customer-specific requirements • Act as the subject-matter expert on ServiceTitan platform capabilities, limitations, and roadmap-aligned solutions • Evaluate and design integrations with third-party systems (e.g., accounting, payroll, CRM, marketing, BI tools) • Support complex data structures including pricebooks, reporting hierarchies, and multi-location or multi-trade environments • Lead technical discovery and architecture discussions with executive, operational, and technical stakeholders • Clearly articulate trade-offs, risks, and recommendations in a way that builds trust and drives alignment • Support customers through change management by guiding adoption and future-state design • Partner with Implementation and Customer Success teams during onboarding, optimization, and expansion phases • Provide architectural guidance to Sales during complex pre-sales or upsell motions • Serve as a feedback loop to Product and Engineering by identifying recurring gaps and opportunities • Create and maintain solution documentation, diagrams, and decision logs • Ensure solutions are scalable, supportable, and aligned with internal standards • Identify risks early and proactively recommend mitigation strategies