• Provide exceptional technical support on the ClickUp platform. • Perform extensive troubleshooting and testing for our customer base. • Drive product change and improvement through detailed filings of bug and enhancement reports to help customers and make ClickUp the leading productivity platform. • Help our team grow by 1% daily by contributing to our support documentation and helping colleagues through internal communication tools. • Own the customer experience - striving towards delivering the best possible experience with the least effort. • Contribute to the improvement of team processes and client-facing support documentation. • Collaborate with colleagues at all levels throughout the organization to find the answer you need. • Interacting with clients primarily via cases and email using exemplary communication skills. • Collaborate closely with our Engineering and Developer teams to drive solutions when the product does not work as intended. This includes exemplary and concise written reproduction steps, collection of HAR files, and/or videos of defect reproduction, as well as any other notable information that can help them pinpoint the cause. The Technical Support Specialist's success is measured by KPIs that directly impact the health of our customer experience, including: • Efficiency and productivity targets • Adherence to internal company standards • Customer Satisfaction