Job Description Summary

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Position Summary:
The Regional Coordinator assists the Regional Market Director and practice leadership in the overall efficiency, effectiveness and consistency of operational processes. The Regional Coordinator analyzes and synthesizes data from multiple sources, to identify trends and root cause that drive a proactive improvement approach.
Overall Objectives:
• Support Regional and market leaders across critical aspects of day-to-day functions of the business
• Ensure bi-directional communication between Operations leaders, offices, and corporate departments
• Consistently review operational reports to prepare regional summaries and identify areas of concern for existing and newly acquired practices
• Perform process validation within the medical practices
• Serve as a conduit during medical practice acquisitions to help design effective operational processes and ensure staff/provider competency
• Ensure key projects and strategic initiatives are effectively operationalized
Essential Duties & Responsibilities:
• Partner with Regional leadership to establish routine list of reports for consistent analysis (e.g., overtime, visit analysis, PIVT, rounding, Athena buckets, missing slips, open encounters).
• Collect data from practices and produce reports (e.g., provider time off).
• Compare data from multiple sources to identify regional trends, areas of concern (i.e., outliers) for further review by Regional/practice leadership, and action steps to initiate improvements.
• Perform site visits to validate key processes (e.g., AIDET, FOBT kits).
• Partner with Compliance and Process Improvement Support Lead to ensure policies, procedures and best practice workflows are fully operationalized.
• Participate in project meetings to assist in developing implementation strategies for strategic initiatives and corporate priorities.
• Track open items, initiate follow ups and perform implementation tasks on behalf of region (e.g., after hours call process).
• Partner with acquisition team to design optimal workflows (e.g., ordering of/access to ancillary services, referrals, specialty services), monitor key performance indicators during transition, and identify areas of concern for attention of Regional/practice leadership.
• Partner with Operations Trainers during acquisitions to help oversee completion of training plans, progress with mentoring programs, and assessment of key competencies.
• Work with practice leaders to organize and support regional meetings and outreach programs (PODs, Regional PMs, Open Houses, Sponsored events, etc.).
• Partner with corporate departments on behalf of practice leadership for support of special projects (marketing initiatives, pilot programs, facility enhancements, equipment upgrades).

Qualifications/Education/Experience
• Bachelor’s degree required
• Minimum of three years in similar role or healthcare position with responsibility for implementing change
• Professionalism/Strong Communication skills across all mediums
• Attention to Detail
• High level of accountability
• Track record of successful task/project completion
• Exceptional Excel/data analysis skills
• Creation of strong partnerships
• Adaptability to complement the skills of practice leadership
• Collaboration with stakeholders and subject matter experts
• Change management
• Critical thinking
• Problem solving
• Decision making
• Organizational skills
• Meeting management
• Team leadership through influence (not authority)
• Data analysis and trend identification
• Strong time management
• Effective multi-tasking
• Up to 50% travel to work from medical offices
Supervisory Responsibilities
This job has no supervisory responsibilities.

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Coaching - Facilitating the development of other’s knowledge and skills; providing timely feedback and guidance to help them reach goals.
Communication - Expressing ideas effectively in individual and group situations (including nonverbal communication); adjusting language or terminology to the characteristics and needs of the audience. Good listening skills.
Compassion - The responsibility to put a patient’s or person’s interests first, including the duty not to harm, deliver proper care, and maintain confidentiality.
Compliance - Employee has satisfactory completed employers required compliance training.
Employee is able to demonstrate an understanding of employers Code of Conduct.
Delegation of Authority - Allocating decision-making authority and task responsibilities to appropriate direct reports; utilizing direct reports’ time, skills and potential effectively.
Developing Organizational Talent - Developing direct reports’ skills and competencies by planning effective development activities related to current and future jobs.
Follow up - Establishing procedures to monitor the results of delegations, assignments, or projects; taking into consideration the skills, knowledge, and experience of the assigned individual and characteristics of the assignment or project.
Individual Leadership / Influencing - Using appropriate interpersonal styles and methods to inspire and guide individuals (direct reports, peers, and supervisors) toward goal achievement; modifying behavior to accommodate tasks, situations, and individuals involved.
Initiative - Making active attempts to influence events to achieve goals; self-starting rather than accepting passively; taking action to achieve goals beyond what is required; being proactive. Practices self-development.
Integrity - Maintaining and promoting social, ethical, and organizational norms is conducting internal and external business activities.
Judgement/ Problem Solving - Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates decisions to others.
Meeting Facilitation/Meeting Leadership - Using appropriate interpersonal styles and methods to guide participants toward a meeting’s objectives; modifying behavior according to tasks and individuals present.
Organizational Awareness - Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential organizational problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization.
Patient Service Orientation - Proactively developing patient/customer relations by making efforts to listen and understand the customer and their needs (both internal and external); anticipating and providing solutions to customer needs; giving high priority to patient/customer satisfaction. Ensures appropriate follow up and is their advocate in determining solutions. The employee uses a variety of communication techniques to effectively express thoughts and ideas and to understand or influence.
Planning and Organizing / Work Management - Establishing a course of action for self and/or others to accomplish a specific goal; planning proper assignments of personnel and appropriate allocation of resources.
Results Driven& Execution - Accountable for meeting or exceeding individual and/or department goals and objectives. Committed to producing results that will achieve company objectives. Sets priorities and organizes time to meet or exceed goals, follows up, and takes personal responsibility for results whether they are positive or negative.
Team work/ Collaboration - Working effectively with team/work group or those outside formal line of authority (e.g., peers, senior managers) to accomplish organizational goals; taking actions that respect the needs and contributions of others; contributing to and accepting the consensus; subordinating own objectives to the objectives of the organization or team. Listens to others and values opinions.
Work Standards - Setting high goals or standards of performance for self, direct reports, others, and the organization; being dissatisfied with average performance; self-imposing standards of excellence rather than having standards imposed by others.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
Bachelor’s Degree in Business or Health related field; at least three to five years related experience and/or training; or equivalent combination of education and experience.

Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills
To perform this job successfully, an individual should have knowledge of Athena Database software (preferred); Microsoft Spreadsheet software; Microsoft Word Processing software and Google Chrome Internet software.

Certificates, Licenses, Registrations
No certifications required.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; talk or hear and taste or smell. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate depending on the business activity at the office.

 

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How will you make an impact & Requirements

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Position Summary:

The Regional Coordinator assists the Regional Market Director and practice leadership in the overall efficiency, effectiveness and consistency of operational processes.  The Regional Coordinator analyzes and synthesizes data from multiple sources, to identify trends and root cause that drive a proactive improvement approach.   

Overall Objectives:

• Support Regional and market leaders across critical aspects of day-to-day functions of the business
• Ensure bi-directional communication between Operations leaders, offices, and corporate departments
• Consistently review operational reports to prepare regional summaries and identify areas of concern for existing and newly acquired practices
• Perform process validation within the medical practices
• Serve as a conduit during medical practice acquisitions to help design effective operational processes and ensure staff/provider competency
• Ensure key projects and strategic initiatives are effectively operationalized

Essential Duties & Responsibilities:

• Partner with Regional leadership to establish routine list of reports for consistent analysis (e.g., overtime, visit analysis, PIVT, rounding, Athena buckets, missing slips, open encounters). 
• Collect data from practices and produce reports (e.g., provider time off). 
• Compare data from multiple sources to identify regional trends, areas of concern (i.e., outliers) for further review by Regional/practice leadership, and action steps to initiate improvements. 
• Perform site visits to validate key processes (e.g., AIDET, FOBT kits). 
• Partner with Compliance and Process Improvement Support Lead to ensure policies, procedures and best practice workflows are fully operationalized. 
• Participate in project meetings to assist in developing implementation strategies for strategic initiatives and corporate priorities. 
• Track open items, initiate follow ups and perform implementation tasks on behalf of region (e.g., after hours call process). 
• Partner with acquisition team to design optimal workflows (e.g., ordering of/access to ancillary services, referrals, specialty services), monitor key performance indicators during transition, and identify areas of concern for attention of Regional/practice leadership. 
• Partner with Operations Trainers during acquisitions to help oversee completion of training plans, progress with mentoring programs, and assessment of key competencies. 
• Work with practice leaders to organize and support regional meetings and outreach programs (PODs, Regional PMs, Open Houses, Sponsored events, etc.).
• Partner with corporate departments on behalf of practice leadership for support of special projects (marketing initiatives, pilot programs, facility enhancements, equipment upgrades).

Qualifications/Education/Experience

• Bachelor’s degree required
• Minimum of three years in similar role or healthcare position with responsibility for implementing change
• Professionalism/Strong Communication skills across all mediums
• Attention to Detail
• High level of accountability
• Track record of successful task/project completion
• Exceptional Excel/data analysis skills
• Creation of strong partnerships
• Adaptability to complement the skills of practice leadership
• Collaboration with stakeholders and subject matter experts
• Change management
• Critical thinking
• Problem solving
• Decision making
• Organizational skills
• Meeting management
• Team leadership through influence (not authority)
• Data analysis and trend identification
• Strong time management
• Effective multi-tasking
• Up to 50% travel to work from medical offices

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Coaching - Facilitating the development of other’s knowledge and skills; providing timely feedback and guidance to help them reach goals.

Communication - Expressing ideas effectively in individual and group situations (including nonverbal communication); adjusting language or terminology to the characteristics and needs of the audience.  Good listening skills.

Compassion - The responsibility to put a patient’s or person’s interests first, including the duty not to harm, deliver proper care, and maintain confidentiality. 

Compliance - Employee has satisfactory completed employers required compliance training.

Employee is able to demonstrate an understanding of employers Code of Conduct. 

Delegation of Authority - Allocating decision-making authority and task responsibilities to appropriate direct reports; utilizing direct reports’ time, skills and potential effectively. 

Developing Organizational Talent - Developing direct reports’ skills and competencies by planning effective development activities related to current and future jobs. 

Follow up - Establishing procedures to monitor the results of delegations, assignments, or projects; taking into consideration the skills, knowledge, and experience of the assigned individual and characteristics of the assignment or project. 

Individual Leadership / Influencing  - Using appropriate interpersonal styles and methods to inspire and guide individuals (direct reports, peers, and supervisors) toward goal achievement; modifying behavior to accommodate tasks, situations, and individuals involved.

Initiative - Making active attempts to influence events to achieve goals; self-starting rather than accepting passively; taking action to achieve goals beyond what is required; being proactive.  Practices self-development.

Integrity - Maintaining and promoting social, ethical, and organizational norms is conducting internal and external business activities. 

Judgement/ Problem Solving - Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates decisions to others. 

Meeting Facilitation/Meeting Leadership - Using appropriate interpersonal styles and methods to guide participants toward a meeting’s objectives; modifying behavior according to tasks and individuals present.

Organizational Awareness - Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential organizational problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization. 

Patient Service Orientation - Proactively developing patient/customer relations by making efforts to listen and understand the customer and their needs (both internal and external); anticipating and providing solutions to customer needs; giving high priority to patient/customer satisfaction.  Ensures appropriate follow up and is their advocate in determining solutions.  The employee uses a variety of communication techniques to effectively express thoughts and ideas and to understand or influence.  

Planning and Organizing / Work Management - Establishing a course of action for self and/or others to accomplish a specific goal; planning proper assignments of personnel and appropriate allocation of resources.

Results Driven& Execution - Accountable for meeting or exceeding individual and/or department goals and objectives.  Committed to producing results that will achieve company objectives.  Sets priorities and organizes time to meet or exceed goals, follows up, and takes personal responsibility for results whether they are positive or negative.
Team work/ Collaboration - Working effectively with team/work group or those outside formal line of authority (e.g., peers, senior managers) to accomplish organizational goals; taking actions that respect the needs and contributions of others; contributing to and accepting the consensus; subordinating own objectives to the objectives of the organization or team.  Listens to others and values opinions.

Work Standards - Setting high goals or standards of performance for self, direct reports, others, and the organization; being dissatisfied with average performance; self-imposing standards of excellence rather than having standards imposed by others. 

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s Degree in Business or Health related field; at least three to five years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Athena Database software (preferred); Microsoft Spreadsheet software; Microsoft Word Processing software and Google Chrome Internet software.

Certificates, Licenses, Registrations

No certifications required.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; talk or hear and taste or smell.  The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate depending on the business activity at the office.