• Own and manage strategic relationships with key client stakeholders, including hospital executives, operational leaders, innovation teams, and clinical leadership. • Serve as the primary commercial point of contact for assigned accounts, ensuring high levels of customer satisfaction and long-term partnership success. • Drive contract renewals and revenue retention across existing client accounts. • Identify and execute opportunities to expand robotic deployments across additional hospital sites, departments, and workflows. • Develop account strategies that align Diligent’s solutions with each customer’s operational, clinical, and financial objectives. • Lead executive business reviews to demonstrate value, ROI, and operational impact delivered by Diligent’s robots. • Partner with internal teams—including Customer Operations, Product, Engineering, and Implementation—to ensure successful deployments and ongoing customer outcomes. • Translate customer feedback and operational insights into actionable input for product and engineering teams. • Manage complex stakeholder environments and procurement processes within large health systems. • Track and forecast account performance, pipeline expansion opportunities, and renewal timelines. • Identify risks to customer satisfaction or retention and proactively drive mitigation plans. • Act as a trusted advisor to clients on how to scale robotics adoption within their organization.