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Intake and Billing Specialist
Location
United States
Posted
8 days ago
Salary
Not specified
Job Description
Role Description
Job Duck is seeking a dedicated and client-focused Intake Specialist to serve as the first point of contact for prospective and existing family law clients. In this role, you will manage intake calls, collect and organize client information, and ensure follow-ups and next steps are completed accurately and on time. Your work will directly support client trust, retention, and overall case readiness by balancing empathy with precision. This position is ideal for someone who communicates confidently in English, enjoys structured work, and can navigate sales-style conversations with professionalism and care. If you are detail-oriented, reliable, and motivated by helping others during important moments, this role offers meaningful daily impact.
Salary Range: USD $1150 – $1220
- Assist with retainer replenishment tracking
- Support overall client experience through clear and professional communication
- Ensure tasks, documentation, and next steps are completed promptly
- Accurately enter and maintain intake information
- Manage and monitor client invoices and billing support
- Conduct intake calls with prospective clients
- Maintain consistent follow-ups with prospective and existing clients
Requirements
- Full-time role aligned with CST business hours
- Schedule: 10:00 AM to 7:00 PM CST
- English-only and bilingual candidates are welcome
- High volume of intake and follow-up calls expected at a moderate level
- Experience supporting family law or client-facing legal environments is preferred
Software and Tools
- VOIP system: Max UX
- Google Suite
Work Shift
8:30 AM - 5:30 PM [CST][CDT] (United States of America)
Languages
- English
Application Process
Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
Job Requirements
- Full-time role aligned with CST business hours
- Schedule: 10:00 AM to 7:00 PM CST
- English-only and bilingual candidates are welcome
- High volume of intake and follow-up calls expected at a moderate level
- Experience supporting family law or client-facing legal environments is preferred
- Software and Tools
- VOIP system: Max UX
- Google Suite
- Work Shift
- 8:30 AM - 5:30 PM [CST][CDT] (United States of America)
- Languages
- English
- Application Process
- Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
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