Strategic open source infrastructure for containers and virtual machines.

Technical Service Delivery Manager

ManagerManagerFull TimeRemoteTeam 501-1,000H1B SponsorCompany Site LinkedIn

Location

Texas

Posted

45 days ago

Salary

Not specified

Bachelor Degree5 yrs expEnglishCloudDistributed SystemsDockerKubernetesLinuxNFSOpen Stack

Job Description

• Serve as the primary technical authority for customer environments across Kubernetes, OpenStack, Linux, networking, storage, and security. • Provide L2-level troubleshooting and technical guidance across compute, control plane, networking, and storage layers. • Diagnose complex failures across OpenStack and Kubernetes components. • Guide customers through upgrades, lifecycle management, capacity planning, and architecture best practices. • Ensure customer issues are resolved within defined SLAs with minimal business impact. • Maintain greater than 95% CSAT across assigned accounts. • Conduct proactive platform reviews and drive root cause elimination for recurring issues. • Lead P1/P0 escalations, war rooms, and cross-functional incident response. • Provide clear, timely updates to customers and internal stakeholders throughout the incident lifecycle. • Conduct recurring platform health reviews and risk assessments. • Drive modernization initiatives and adoption of MKE, MCR, k0rdent, and related Mirantis technologies.

Job Requirements

5+ years in technical support, service delivery, DevOps, SRE, or similar customer-facing infrastructure roles.
Hands-on experience with Kubernetes and OpenStack in production environments.
Understanding of Nova, Neutron, Cinder, Keystone, Glance, Ceph, iSCSI, NFS, VLAN/VXLAN, and SDN concepts.
Strong Linux administration and distributed systems troubleshooting skills.
Proven experience managing high-severity escalations and communicating with executives.
Willingness to travel up to 30% and participate in an on-call rotation.
Experience running Kubernetes on top of OpenStack (preferred).
Exposure to CI/CD, infrastructure-as-code, and observability tooling (preferred).
Awareness of GPU and AI/ML workloads and their infrastructure requirements (preferred).
Certifications such as CKA, CKAD, CKS, OpenStack certifications, Docker, Linux Foundation, or cloud provider certifications (preferred).

Benefits

Work with an established Silicon Valley leader in the cloud infrastructure industry.
Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies.
Be a part of cutting-edge, open-source innovation.
Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued.
Receive a competitive compensation package with strong benefits plan.