Clipbook builds AI for communications and corporate affairs.
Head of Customer Success
Location
California + 2 moreAll locations: California, District of Columbia, New York
Posted
9 days ago
Salary
Not specified
Seniority
Lead
Job Description
Job Requirements
- 8+ years in B2B SaaS Customer Success with 2+ years leading a CS team.
- Hands-on experience with CS platforms such as Vitally, ChurnZero, or Gainsight.
- Builder mindset — you enjoy standing up systems, playbooks, and processes from scratch.
- Coach over player — a track record of mentoring CSMs to high performance rather than managing accounts yourself.
- Metric-obsessed — expert at NRR, churn forecasting, and expansion math.
- Strong communicator — able to engage executive stakeholders and translate data into action.
- Familiarity with public relations, media, communications, government affairs, or public affairs.
- Candidates based in or within commuting distance of Washington D.C., New York City, or San Francisco are preferred.
Benefits
- A remote, flexible, part-time engagement with a growing startup.
- A smart, hard-working, and resourceful team.
- A rapidly growing company with commercial rigor at its core.
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