• Administer ongoing leasing program efforts to achieve program objectives as defined by organizational goals. Maintain thorough knowledge of lease terms, specifications and all community policies. • Working from home-based call center, answer all prospect/lead incoming calls promptly and professionally, identifying needs and providing accurate information. • Engage and advance each prospect, following up until a tour is scheduled and a home is found within the Corvias portfolio. • Effectively and accurately convey the benefits of residing in the Corvias community and the services offered, with the goal of generating leases for the portfolio. • Maintain in-depth knowledge of Corvias product, market-ready inventory, promotions/leasing incentives, residential market conditions, and competitor communities. • Guide prospective residents through the leasing process through virtual communication. Accurately and thoroughly process applications for residency, prepare lease agreements and other occupancy-related documents, and collect prorated rent payments, security deposits and application fees. • Audit and review applicant waitlist daily. Manage home assignments per standard operating procedures, minimizing vacancy loss by ensuring ready date and move date are as close as possible. • Effectively resolve prospective resident concerns and issues by listening attentively, researching solutions, and offering appropriate actions. • Contribute to team goals by adhering to standard operating procedures, call and communication quality standards, meeting or exceeding performance metrics, and achieving occupancy goals, while adhering to fair housing regulations and other relevant laws. • Build and maintain collaborative and trusting relationships with leasing and resident on-site team members and prospective residents. • Champion the Corvias culture, mission, vision, and values, and maintain the highest standards of business professionalism. • Leverage leasing software to streamline communications and facilitate conversion capabilities. Ensure data integrity, including timely input of notes, regular auditing of information, and validation of accuracy in CRM system. • Verify completion of all phases of the leasing application process, including coordination of background and credit checks with external vendors to determine qualified residents. • Follow leasing processes and track progress through all phases of the leasing process from initial contact through closing and countersigning residential lease agreements. • Ensure smooth transition from resident lease signing to move-in inspection with the on-site Community Leasing Associate. • Other duties as assigned.