About the Position

Student Support Advisors play a critical role in guiding students throughout their educational journey by delivering proactive, accurate, and timely support across academic, financial, and service-related needs. Through personalized advising and progress monitoring, Advisors support student success by helping students overcome challenges, stay engaged, and progress toward graduation. Working in a fast-paced, modern call center environment, Student Support Advisors provide one-call resolution across multiple communication channels, including phone, chat, email, and SMS, while encouraging students to take ownership of their educational goals.

This role is essential to student success and provides an opportunity to make a meaningful impact in the lives of the students we serve. To learn more, please view our Day in the Life video: DeVry Student Support Advisors: Helping Students Thrive 

 

Responsibilities 

• Support new student enrollment by partnering with Admissions to respond to student inquiries, explain program requirements and costs, and outline available funding options.
• Develop and review estimated financial plans and timelines to ensure students are prepared to begin their programs.
• Maintain knowledge of academic offerings and Title IV financial aid policies, procedures, and regulations.
• Monitor student accounts, eligibility, and awards to support persistence and successful outcomes.
• Identify and address academic and financial barriers using student data, institutional systems, and available resources.
• Accurately document all student interactions, exercise sound judgment in complex situations, and collaborate across departments to deliver a high-quality, student-centered experience throughout the student lifecycle.

 

 Shift Expectations

• Working flexible hours including evening and rotating Saturdays (based on operating hours of your campus location)
• The first 6 weeks of training require daily virtual attendance in order to be successful in the role while working 9AM-6PM Mon-Friday 

 

Minimum Qualifications

• Some college coursework required.
• Minimum of one year of customer service experience or prior advising experience in an educational setting.
• Eligibility to access and maintain the NSLDS system and not in default on Title IV federal aid.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel, Teams), internet-based applications, and database systems.
• Ability to work in a distraction-free environment with no conflicting responsibilities during scheduled shifts.
• Home office equipped with DSL or cable internet, hardwired via Ethernet to a modem/router, and meeting minimum internet speed requirements (wireless, satellite, or dial-up connections are not permitted).

 

Preferred Qualifications

• Prior experience in a similar role within higher education.
• Experience with Title IV funding.
• Knowledge of and experience with online learning environments.
• Experience working in a fast-paced, dynamic call center setting.