• Make a difference where it truly matters—supporting some of Pennsylvania’s most vulnerable residents living in long-term care and licensed settings across the Commonwealth. • As a Workload Manager, you’ll play a vital behind-the-scenes role in protecting health, safety, and dignity by ensuring concerns are taken seriously, investigated thoroughly, and resolved effectively. • This position offers the rare reward of blending purpose-driven public service with analytical, investigative, and leadership responsibilities. • Every complaint reviewed, system improved, and report generated directly contributes to safer environments and stronger accountability for providers serving older adults and individuals in care. • In this role, you’ll collaborate with licensing staff, law enforcement, and state partners to manage complaint and incident tracking systems, prioritize investigations, coordinate inspections, and support enforcement actions when needed. • You’ll use data, research, and policy analysis to strengthen programs, guide staff, and improve statewide systems—turning information into action that protects people.