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Role Description

This role plays a critical part in onboarding, managing, and ensuring the success of our clients. You will work closely with internal teams including production, marketing, and technical teams to deliver a smooth client experience and prevent churn through proactive communication and support.

• Consistently monitor client communication on Slack, email, and other CRMs.
• Understand customer requirements/concerns and answer questions promptly with clarity and empathy.
• Serve as a POC for customers with regard to the client’s advertising and technical needs.
• Coordinate between the client and Socioh’s design, production, sales/marketing, and tech teams to ensure that client requirements are met in a timely manner.
• Communicate project scope, goals, deliverables, and timelines effectively across teams.
• Manage multiple conversations/projects simultaneously, while prioritizing key accounts.
• Track progress on all accounts via CRM/account management tools so that tasks are not dropped.
• Test and use Socioh’s in-house software to have a deep understanding of our app and how it works with Meta.
• Set up ad catalogs for clients in Socioh’s app.
• You may be expected to help out with other tasks as needed.

Qualifications

• 3–5 years of experience in customer success, account management, or client-facing roles.
• Experience working with eCommerce clients or in a marketing/advertising agency environment.
• Ability to work during US hours (EST/PST).
• Excellent written and spoken English, with strong grammar and communication skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple clients and projects simultaneously.
• Comfortable working in a remote and fast-paced startup environment.
• Strong interpersonal skills and a customer-first mindset.
• Bachelor’s degree.
• Interest in technology, SaaS, or eCommerce platforms.

Benefits

• Work from Anywhere.
• Competitive Salary (USD).