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Role Description

Become a part of our caring community and help us put health first. As a Clinical Services Pharmacy Technician, you will:

• Intake all calls from patients, pharmacies, and providers.
• Perform basic administrative, clerical, operational, customer support, and computational tasks.
• Address questions related to specific assigned areas and assist with medication research.
• Evaluate calls that require consultation with a pharmacist.
• Make outbound calls to patients to offer medication therapy management programs.
• Schedule medication review sessions with consultative pharmacists.
• Work under close supervision and within established policies, practices, and guidelines.

Qualifications

• Must reside in one of the following states: Arizona, Ohio, Texas, or Florida.
• Must have an active Pharmacy Technician or Tech in Training license in the state you reside.
• Technical Mail Order Pharmacy or Manufacturing experience.
• Experience as a Pharmacy Technician or call center experience in a pharmacy or related call center setting.
• Experience using multiple computer applications simultaneously and strong data entry skills.

Requirements

• Required Work Schedule: 10:30am - 7:00pm EST Monday-Friday.
• Must be available to work every 3rd Saturday 10:00am - 6:30pm EST with a day off during the week when it is your Saturday rotation.

Preferred Qualifications

• PTCB or ExCPT Certified.
• High School Diploma or GED.
• Bilingual in English / Spanish with the ability to speak, read, and write in both languages without limitations or assistance.

Additional Information

• Self-provided internet service must meet a minimum download speed of 25 Mbps and an upload speed of 10 Mbps.
• Wireless, wired cable, or DSL connection is suggested; satellite, cellular, and microwave connections require leadership approval.
• Employees in California, Illinois, Montana, or South Dakota will receive a bi-weekly payment for their internet expense.
• Humana will provide telephone equipment appropriate for the position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
• Occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

• 40 hours per week.

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job-related skills, knowledge, experience, education, certifications, etc.

• $40,000 - $52,300 per year.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance and many other opportunities.

Company Description

About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time.

About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional, and social wellness of our patients.