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Role Description

The Vice President, Strategic Accounts is responsible for driving revenue growth, nurturing executive-level client relationships, and ensuring the delivery of high-value solutions to strategic clients. This critical role develops account strategies, aligns internal resources, and fosters long-term partnerships that lead to business expansion and exceptional client satisfaction.

• Develop, manage, and execute comprehensive account plans for high-priority accounts.
• Serve as the primary point of contact for executive relationships within assigned accounts, ensuring alignment on business objectives and strategies.
• Collaborate with cross-functional teams (e.g. Solutions, Transitions, Operations) to ensure seamless service delivery that meets client expectations.
• Identify and pursue upselling and new business opportunities within strategic accounts to achieve revenue targets.
• Forecast and track key account metrics to monitor progress and identify areas for improvement.
• Act as a trusted advisor and advocate for clients, understanding their challenges and aligning solutions to their needs.
• Coordinate regular business reviews with clients to assess performance, satisfaction, and opportunities for improvement.
• Build and maintain strong relationships with senior-level executives and other key stakeholders to strengthen relationships.
• Provide thought leadership and industry insights to clients to position the organization as a strategic partner.
• Monitor industry trends, competitor activities, and emerging technologies to anticipate client needs and market shifts.
• Represent the organization at industry events, conferences, and client forums.
• Comply with all company policies and procedures.
• Maintain regular and punctual attendance.
• Perform other related duties as assigned.

Qualifications

• Proven ability to build and maintain relationships with client’s executive level staff, as well as internal management team.
• Capable of multi-tasking across a vast set of responsibilities.
• Strong communication skills (written, verbal, presentation) with the ability to communicate at all levels.
• Ability to build credibility and trust by understanding and addressing client needs and requirements.
• Ability to travel up to 50% based on client and business needs.
• Successful track record in selling Business Process Outsourcing or IT Outsourcing.
• Minimum thirteen years of mortgage industry experience.
• Bachelor's degree.

Requirements

• None Required.

Work Complexity

Problems and issues faced are highly complex, numerous and undefined, and require rigorous information gathering, analysis and investigation to understand the problem. Problems typically impact many departments or sub-functions. Problems are typically solved through drawing from market knowledge, prior experience and analysis of issues.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.