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Role Description

Job Duck is seeking a detail-driven and proactive Legal Operations Case Manager to support a growing personal injury practice by reducing case management bottlenecks and improving follow-up consistency. In this role, you will play a critical part in keeping cases moving forward by:

• Coordinating medical records
• Communicating with providers
• Maintaining timely client contact

Your daily work will directly support paralegals and case managers who are currently managing heavy pre-litigation workloads. This role is ideal for someone who thrives in structured environments, enjoys follow-up-based work, and takes pride in being a reliable point of continuity for active cases. If you are organized, communicative, and motivated by helping legal teams operate more efficiently, this role offers meaningful impact and long-term growth.

Monthly Salary Range: From 1,220 to 1,320 USD

Responsibilities include, but are not limited to:

• Track pending items and ensure timely resolution
• Coordinate follow ups to prevent case delays
• Communicate with clients to gather additional case information
• Reach out to medical providers to request documentation
• Follow up on outstanding medical records
• Support case managers and paralegals by reducing administrative workload
• Update and maintain accurate records within SmartAdvocate
• Maintain consistent documentation and case notes

Qualifications

• 1-2 years of experience working as a legal case manager required
• Excellent communication skills in both English and Spanish
• Strong follow-up and task ownership skills
• High attention to detail and accuracy
• Ability to manage repetitive and process-driven tasks consistently
• Strong organizational and documentation skills
• Comfort working in fast-paced legal environments
• Ability to work independently with minimal supervision
• Reliability and accountability in meeting daily responsibilities

Requirements

• Location and timezone: Remote, Eastern Standard Time (EST)
• Working Hours: Monday to Friday from 8AM to 5PM EST
• Expected call volume: Light to moderate call volume
• Software and Tools Required:
• CRM: SmartAdvocate
• VOIP: RingCentral
• Email/Calendar: Microsoft 365

Work Shift

8:00 AM - 5:00 PM [EST][EDT] (United States of America)

Languages

• English
• Spanish

Application Process

Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.