Planning Specialist, Customer Experience

Customer SupportCustomer SupportFull TimeRemoteJuniorTeam 10,001+Since 1930H1B No SponsorCompany SiteLinkedIn

Location

Florida

Posted

8 days ago

Salary

Not specified

Seniority

Junior

High School1 yr expEnglish

Job Description

• Utilize route analysis software to adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations • Perform data analysis of plans, resource availability and territory • Maintain geographic codes, addresses and customer information • Report metrics on a daily basis to Service Planning Supervisor and Branch Managers/Technicians • Create route plans using work order data and route analysis software • Communicate routes within assigned territory to service personnel • Summarize and review plans daily with the Service Planning Supervisor • Create summary reports daily and provide to supervisor • Perform other duties as assigned

Job Requirements

  • Advanced knowledge of Routing and Scheduling software systems
  • Advanced knowledge of the company’s branch service department as it relates to resources, territory structure
  • Verbal and written communication skills, including public speaking
  • Analytical skills and attention to detail
  • Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint)
  • Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and/or government regulations
  • Ability to manage multiple, repetitive tasks
  • Basic understanding of texting software or other forms of software needed to accomplish this objective
  • Ability to effectively interact with co-workers and the public
  • High school diploma or (GED) or equivalent combination of education and/or experience in the service industry
  • 1-2 years of related experience as dispatcher and/or customer service agent

Benefits

  • Start Day 1 for Full-Time Colleagues - No Waiting Period!
  • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
  • 401(k) retirement plan with company-matching contributions
  • Tuition Reimbursement benefits (for FT Colleagues)
  • Vacation days & sick days
  • Company-paid holidays & floating holidays

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