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Role Description

The Print Client Support Specialist plays a key role in ensuring a seamless experience for our business clients. This position supports order coordination, client communication, and internal production workflows while working closely with our New York-based operations team. This role is remote within the United States and supports clients during standard business hours.

Key Responsibilities

• Serve as the primary point of contact for client inquiries via phone and email
• Assist with order entry, file submission guidance, and print specifications
• Coordinate with production teams to confirm timelines and job status
• Monitor active projects to ensure accuracy and on-time delivery
• Maintain detailed and accurate order records
• Resolve client questions with professionalism and efficiency
• Escalate complex production issues as needed

Qualifications

• 2+ years of experience in customer service, client support, or account coordination
• Strong written and verbal communication skills
• High attention to detail and organizational ability
• Comfortable managing multiple projects simultaneously
• Proficiency with email, spreadsheets, and CRM or order management systems
• Ability to work independently in a remote environment

Preferred

• Experience in printing, signage, production coordination, or B2B service environments

Work Schedule

• Monday through Friday
• Full-time (40 hours per week)
• Availability during standard Eastern Time business hours preferred

Benefits

• Health, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Flexible Paid Time Off and Paid Holidays
• Ongoing Training and Professional Development
• Career Growth Opportunities within a stable and growing company

Equal Opportunity Statement

Colorfast New York, LLC is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Application Process

Qualified candidates will be contacted for next steps following an initial application review.