Top world’s largest social discovery company uniting 70+ brands with 500M+ users
Senior Online Reputation Manager
Location
United States + 9 moreAll locations: United States, Poland, Malta, Georgia, Montenegro, Serbia, Armenia, Cyprus, Kazakhstan, Latvia
Posted
8 days ago
Salary
Not specified
Job Description
Role Description
We are looking for a Senior Online Reputation Manager to join our brand team. Your main tasks will be:
- Monitor and influence how the brand is presented in AI-generated search results (e.g., ChatGPT, Gemini), by improving the reputation across authoritative platforms frequently referenced by LLMs (e.g., Trustpilot, Sitejabber, Reddit, Quora);
- Design strategies for leveraging Reddit and Quora not only for sentiment shaping, but also as emerging sources of qualified organic traffic and brand discovery;
- Collaborate with AI/SEO specialists to ensure reputation signals (reviews, user-generated content) are consistently indexed and recognized by search engines and generative AI models;
- Analyze the impact of reputation and community management on core business KPIs;
- Develop company-wide playbooks, systems, and workflows for reputation and review management;
- Partner with the Customer Support team to process and respond to user feedback;
- Lead SERM (Search Engine Reputation Management) efforts to improve branded search visibility;
- Build and test hypotheses to optimize SERM performance metrics;
- Analyze customer pain points in reviews and translate them into actionable hypotheses for the Growth Hacking team;
- Contribute to SEO and PR initiatives by creating or coordinating content tied to review and reputation strategy;
- Work cross-functionally with Customer Support, Social Media, PR, Marketing, and Product teams;
- Establish analytics-based systems to monitor, report, and mitigate reputation risks proactively.
Qualifications
- 3+ years of experience in online reputation management, brand strategy, and communications;
- A proven track record of building and scaling reputation programs, including creating guidelines and leading cross-functional efforts;
- Solid experience with digital PR (Trustpilot, Sitejabber), SEO, and search visibility strategies;
- Strong understanding of online communities like Reddit, Quora, and vertical-specific forums.
Benefits
- REMOTE OPPORTUNITY to work full time;
- Vacation: 28 calendar days per year;
- 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
- Bonuses up to $5000 for recommending successful applicants for positions in the company;
- 50% payment for professional training, international conferences, and meetings;
- Corporate discount for English lessons;
- Health benefits: If you are not eligible for corporate medical insurance, the company will compensate you with up to $1,000 gross per year per employee for health insurance or doctor's fees for yourself and close relatives (spouse, children);
- Workplace organization: The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In other locations, reimbursement of workplace costs up to $1000 gross once every 3 years;
- Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.
Company Description
Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. We solve the problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal. Our portfolio includes online communication platforms focusing on AI, game mechanics, and video streaming - Dating.com, DateMyAge, Cupid Media, Dil Mil, Kiseki, and others.
SDG invests in IT startups around the world, including Open AI, Patreon, Flo, Clubhouse, Woebot, Flure, Astry, Coursera, Academia.edu, and many others.
We bring together a team of like-minded people and IT professionals specializing in the creation and development of globally impactful social discovery products. Our international team of 1200 professionals and digital nomads works all over the world.
In August 2024, we achieved Great Place to Work US Certification™! This achievement reflects our core belief that a truly exceptional workplace is built on trust, pride, and camaraderie—not just great perks.
Job Requirements
- 3+ years of experience in online reputation management, brand strategy, and communications;
- A proven track record of building and scaling reputation programs, including creating guidelines and leading cross-functional efforts;
- Solid experience with digital PR (Trustpilot, Sitejabber), SEO, and search visibility strategies;
- Strong understanding of online communities like Reddit, Quora, and vertical-specific forums.
Benefits
- REMOTE OPPORTUNITY to work full time;
- Vacation: 28 calendar days per year;
- 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
- Bonuses up to $5000 for recommending successful applicants for positions in the company;
- 50% payment for professional training, international conferences, and meetings;
- Corporate discount for English lessons;
- Health benefits: If you are not eligible for corporate medical insurance, the company will compensate you with up to $1,000 gross per year per employee for health insurance or doctor's fees for yourself and close relatives (spouse, children);
- Workplace organization: The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In other locations, reimbursement of workplace costs up to $1000 gross once every 3 years;
- Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.
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