Duck Creek Technologies
The intelligent solutions provider defining the future of property and casualty (P&C) and general insurance
Application Support Manager
Location
United States
Posted
47 days ago
Salary
$92.4K - $149.1K / year
Bachelor Degree5 yrs expEnglishAWSAzureCloudITSM
Job Description
• Manage the performance, reliability, and operational support of Duck Creek Technologies' software applications globally.
• Overseeing critical support processes and managing complex incidents.
• Collaborate with cross-functional stakeholders to resolve technical issues and optimize system performance.
• Develop and implement best practices and processes for application monitoring and issue resolution.
• Coordinate with product development teams for timely updates and releases.
• Ensure adherence to service level agreements (SLAs).
Job Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- 5+ years of experience in application support, IT operations, or a related field
- Experience with Duck Creek Technologies products or similar enterprise software solutions (preferred)
- Knowledge of IT service management frameworks, such as ITIL (preferred)
- Strong analytical and problem-solving skills with experience in troubleshooting complex application issues
- Knowledge of incident management, problem management, and change management processes
- Proficiency in application monitoring tools and performance analytics
- Understanding of cloud-based infrastructures such as AWS, Azure, or Google Cloud
- Strong organizational skills, with attention to detail in managing workflows and documentation
- Knowledge of software development and production environments, including Agile and DevOps methodologies
- Experience in driving continuous improvement initiatives in support processes and operational performance.
Benefits
- Flexible work environment
- Medical, dental, vision, life and disability insurance
- 401(k) Retirement Plan
- Flexible Spending & Health Savings Account
- Paid holidays, vacation, and volunteer time
- Employee assistance program and other benefits.
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