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Role Description

AAA is hiring full-time, Seasonal, Travel Contact Center Sales Associates to join our dynamic Travel Call Center Team! Are you an ambitious, sales-driven individual who has a customer focus? Are you looking for a seasonal position to give you some extra money this summer? This position is for you!

Our Travel Sales Associates support member sales and service on multiple levels, by handling incoming calls and/or emails related to commodity travel products such as hotel, air, and car reservations.

This is a work from home position; however, candidates MUST live within one of the following states to be considered:

• Connecticut
• Delaware
• Indiana
• Kansas
• Kentucky
• Maryland
• New Jersey
• Ohio
• Oklahoma
• Pennsylvania
• South Dakota
• Virginia
• Washington, DC
• West Virginia

Training Requirement: Training will begin on Monday, April 6th, 2026. Training hours will be Monday - Friday 9:00 a.m. - 5:30 p.m. for the first 4 weeks. All training is paid! After training, all work schedules will include ONE weekend day shift. FT Hours - 37.50 hours/week.

At AAA, your success is our success. What we can offer you:

• A competitive starting hourly rate of $16.37 - $20.93, depending upon experience and salary zone, plus a Monthly Incentive Plan, based on your individual performance.
• All computer equipment provided by AAA Club Alliance.
• 401k - Company match up to 7% (after 60 days eligibility period).
• Wellness Program.
• Employee Assistance Program.
• The opportunity to work in an environment where you can see the impact of your contributions on a daily basis!

What you would be doing as a Travel Sales Associate:

• Serve members and clients on the telephone, email, and web chat by providing Air, Car, Rail & Hotel reservations. A concentration on Diamond Elite and Preferred vendor products is required.
• Book and counsel members on domestic hotels and cars.
• Operate and be familiar with applicable automated airline reservation and ticketing system.
• Provide the best possible customer service and meet or exceed established production goals.

Qualifications

• High School Diploma or equivalent.
• 1 year Retail Sales and/or Travel experience.
• Work experience to include Invoicing.
• Proficiency with computer software programs and internet access.
• Proficiency with Geography.

Requirements

• Occasional Associates are eligible to participate in the 401k plan with company match up to 7%.

Benefits

• Equal opportunity employer and complies with all applicable federal, state, and local employment practices laws.
• Committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences.
• Strive to attract and retain candidates with a passion for their work.
• Encourage all qualified individuals to apply.
• Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Company Description

Job Category: Sales