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Role Description

The Implementation Consultant is the front-line person for ZOLL's Customer Success Organization and is a leader among their peers. This position works very closely with our clients to develop an effective training plan that meets their needs and then successfully executes that plan. The Implementation Consultant will evaluate the client's billing processes, provide comprehensive training on ZOLL Data Billing products, and work collaboratively with our clients to ensure they have a positive implementation experience. Product training is completed both onsite at the client location (travel required) and remotely via web-based tools. The goal of this training/implementation is to ensure the application is configured appropriately and the customer is successfully able to use the applications in their everyday business activities. This position works closely with other members of the ZOLL team on project planning, process improvement, tracking product requests from customers, training consistency and the development of training related material and documentation.

Essential Functions

• Effectively train clients on the use of ZOLL software based on best practices and work collaboratively with customers on their system configuration.
• Coordinate with support and product team to resolve customer issues during implementation process.
• Track product adoption for customers to be sure we are setting them up to be successful on ZOLL products.
• Act as a training and product resource for other members of the ZOLL team.
• Participate in project coordination with ZOLL Project Managers and clients to ensure a successful training and implementation experience.
• Work toward client success as an effective team member.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• 2+ years of relevant experience.

Requirements

• Experience in teaching, training or supporting others.
• Understanding of adult learning challenges and how to overcome them.
• Very strong customer-oriented focus and the ability to professionally handle difficult situations.
• Excellent communication, documentation, grammar, and interpersonal skills.
• Good technical aptitude for working with software and Microsoft Windows.
• A high level of professionalism and the ability to think analytically.
• Knowledge and experience in ZOLL Billing implementation.
• Demonstrated leadership skills.
• Ability to travel up to 50%.

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Talking - Occasionally
• Hearing - Occasionally
• Repetitive Motions - Frequently

Benefits

• The annual salary for this position is: $39.00 to $39.00.
• Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate.
• Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com .
• Applications will be accepted on an ongoing basis until this position is filled.
• For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.

Company Description

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.