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Role Description

The Senior Director, Program Delivery role leads the integrated delivery of transformation workstreams, ensuring initiatives are well-structured, risks are surfaced early, and leaders have clear visibility into progress. The Senior Director builds organizational capability in project and change management transformation goals.

Essential Responsibilities

• Program management of workstream(s)
• Oversee portfolio of workstreams (set of related initiatives) within Transformation workstream goals
• Structure workstreams timeline, milestones and impact; manage initiative phasing and interdependencies in accordance with Transformation methodology to ensure successful delivery
• Pressure-test initiative charters, business cases and roadmaps to ensure robustness; proactively surface hidden risks and early warning signals—particularly those not visible in a “green” status
• Review workstream progress against goals; help identify root cause of off-track performance; support teams in defining and acting on interventions – escalating as needed to address cross-workstream dependencies
• Provide exception-based transparency into progress and KPIs, risks, and escalate unresolved issues for their workstreams with proposed actions, to leadership & executive sponsor(s)
• Guide initiatives closure; facilitate decision on scaling/ moving to BAU/ sunsetting initiatives; synthesize learnings across workstream

Team Leadership & Enablement

• Ensure initiative teams are set up to succeed by aligning project managers to initiatives and ensuring project management excellence
• Provide on-the-job guidance to initiative owners and project managers on consistent transformation methodology application, including for tracking and reporting
• Develop change management strategy, plan and enable execution
• Develop, establish and own the change strategy, plan, tactics and tools through the transformation journey; coordinate with relevant communities to enable execution
• Provide actionable input to senior leadership on new behaviors/practices and how to activate leaders (including VP/Directors) to role model
• Report change progress to leadership, highlighting key risks, escalating unresolved issues and proposed actions

Required Competencies

• Program management experience: Understands transformation methodologies, able to drive governance and discipline; has track record of delivery
• Business acumen: Strategic problem-solving ability; ability to forecast predictive performance of workstream(s)
• Bias to action: Dives into content and actions needed to drive progress & resolve issues versus solely plan/track 'from the center'
• Works horizontally: Collaborative to navigate across communities in managing interdependent complexities and roadblocks
• Strong communication skills and ability to influence stakeholders
• Promotes culture of empowerment while holding teams accountable

Required Technical Skills

• Office 365 or similar suites
• Competency in PowerPoint or similar presentation software
• Competency in Microsoft Excel or similar software

You Need

• Bachelor’s degree or equivalent experience required. Advanced degree preferred
• Minimum of 10+ years of progressively responsible experience leading complex, multi-stakeholder programs or enterprise transformations
• Preferably 3+ years of change management experience, ideally with organization wide communications and nationwide network of stakeholders
• Experience in a federated environment strongly preferred
• Relevant certifications preferred (not required): PMP, PgMP, ProSci, ACMP CCMP, SAFE, Lean Six Sigma

Compensation Range

Annual base salary range is between $109,000 - $195,000. This represents the present low and high end of the pay range for this position. This pay range is only applicable to NYC Metro-based employees, on a hybrid schedule. Actual pay will vary based on various factors, including but not limited to experience.

Benefits

• 20 days of paid time off, 2 floating holidays, and 9 workplace holidays per year
• Paid holiday year-end office closure between Christmas and New Year's
• Medical and Behavioral Health Coverage with options for individual and family coverage
• Both plans include GSUSA partial subsidy of premium costs
• Dental and vision coverage
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs)
• Company-paid life insurance
• Flexible work arrangements
• 12 weeks of paid parental leave
• 401(K) with company match
• Short- and Long-Term Disability for salary continuation
• Health and Wellness Classes and Activities throughout the year

WORK ENVIRONMENT

This job operates in a professional office environment.

POSITION TYPE / EXPECTED HOURS OF WORK

This is a remote, full-time position. Days of work are Monday through Friday. Occasional evening and weekend work may be required as job duties demand.

Travel Requirements

0-10%

AAP/EEO Statement

GSUSA is an equal employment opportunity employer.